Customer Service Associate

Laundry Management Services; Worcester (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Bonus Program

Employee Discount Program

Uniform Provided

Flexible schedules

Overnight shift options

Job summary

Laundry Capital is hiring a part-time Customer Service Associate for our Worcester, MA location. You will help customers with laundry cards, machine choices, and order processing while maintaining a clean, safe store environment.

The role emphasizes excellent customer service, teamwork, and the ability to handle flexible scheduling, including overnight shifts. Previous retail or customer service experience is a plus, with opportunities for growth within a fast-growing brand.

Qualifications

• Must be able to stand for up to 8+ hours per shift.
• Must be able to lift up to 35 pounds.
• Must communicate with customers and colleagues professionally.
• Must work well with others and stay calm in stress.
• Previous customer service or retail experience preferred.
• Ability to resolve customer issues promptly and professionally.
• Ability to work a flexible schedule, including overnight hours.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders; address questions/concerns.
• Accurately operate the register or POS system.
• Maintain knowledge of products and encourage additional purchases.
• Keep retail items stocked and report inventory or janitorial needs to management.
• Follow safety practices and report unsafe conditions to a supervisor.

Skills

Customer service

Retail experience

Communication

Teamwork

Tools

POS system

Job description

5464 Chandler St Worcester, MA 01609 Pay Range: $16.00/hour Customer Service Associate Job Type: Part-time Work Location: In person Reports To: Store Manager

About Laundry Capital Founded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the laundromat "super store" concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the "gold standard" for laundromat retail in the United States.

Why Work at Laundry Capital

Stability & Growth: Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles.

Team Culture

Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift.

Flexibility

Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours.

Recognition

Be part of the brand the industry calls the "gold standard" of laundromat retail and help us maintain that reputation every day. Sales bonus.

Job Summary

Customer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Essential Job Functions

• Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns
• Accurately operating the register or point-of-sale system
• Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items
• Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low
• Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift
• Accurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims
• Adhering to all company policies and procedures, including attendance and uniform standards
• Following all safety practices to prevent accidents and injuries to customers and employees
• Understanding responsibilities during emergency situations such as fires, floods, and severe weather
• Maintaining a safe environment inside and outside the store
• Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed

Job Requirements

• Must be able to stand for up to 8+ hours per shift
• Must be able to lift up to 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must work well with others and remain calm in stressful situations
• Previous customer service or retail experience preferred
• Ability to resolve customer issues and complaints in a timely, professional manner
• Ability to perform tasks as assigned by management
• Ability to work a flexible schedule, including overnight hours

WHAT WE OFFER:

• Benefits for full-time employees
• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Employee Assistance Program
• Flexible schedules for full-time and part-time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program

We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. We are committed to a fair and inclusive hiring process. To help improve efficiency and the candidate experience, we may use AI-enabled tools during certain stages of recruitment. These tools are used responsibly, with appropriate human oversight, and do not replace final hiring decisions made by our recruitment team.

Step into the future of laundry services! As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience. Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards. At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?

• Competitive hourly pay and earnings potential
• Sales-based bonus opportunities
• Tips from customers who appreciate great service
• Multiple shifts and flexible scheduling
• Employee discount and commuter benefits
• Career growth with a fast-growing company

If you're passionate about customer service and want to grow with a company that values its people, explore our opportunities and join the Laundromax Crew today!