Customer Service

Remote Jobs; Harrison (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

DME, a Hillenbrand company in Harrison Township, Michigan, is seeking a Customer Care Representative to strengthen customer relationships, handle orders, and provide product support. You will work with sales, suppliers, and internal teams to ensure accurate documentation and timely service.

You will respond to inquiries via phone, email, and chat, resolve issues, and identify sales opportunities while maintaining thorough records and contributing to process improvements.

Qualifications

• High school diploma or equivalent required.
• Experience supporting customers via phone, email, chat or comparable channel.
• Ability to process orders, quotes, POs, and customer records accurately in computer systems.
• Clear written and verbal communication with customers, suppliers, and colleagues.
• Strong math, analytical and problem-solving skills for transactions and quotes.
• Organized, time-conscious, and able to manage multiple requests simultaneously.
• Detail-oriented with adherence to procedures and strong teamwork.

Responsibilities

• Process customer orders, purchase orders, amendments, emails, and related docs to enable timely fulfillment.
• Answer calls, emails, and chats with product or technical assistance.
• Build relationships by understanding needs and identifying sales opportunities.
• Prepare proposals and quotes, coordinate payment terms within guidelines.
• Maintain comprehensive records in company systems for accountability and visibility.
• Coordinate with sales, suppliers, customers, and internal teams to resolve issues and move work forward.
• Prepare reports and follow safety/operating procedures while seeking process improvements.

Skills

Customer service experience

Written & verbal communication

Multitasking & prioritization

Analytical problem-solving

Order processing & data entry

Education

High school diploma or equivalent

Tools

CRM software

Computer-based systems

Job description

As a Customer Care Representative, you'll strengthen customer relationships and contribute to sustainable business growth through responsive service, practical problem-solving, and reliable support. You'll work with DME, a Hillenbrand company, in Harrison Township, Michigan. We provide mold technologies and solutions that help manufacturers improve productivity and performance. Your work will support operational excellence, stronger customer experiences, and long-term value for our customers and business.

What you'll do:

• Process customer orders, purchase orders, amendments, emails, and related documentation accurately to support timely fulfillment and dependable service.
• Respond to customer calls, correspondence, and E-store chats by answering questions, resolving issues, and providing product or technical assistance.
• Build relationships with current and prospective customers by understanding their needs, explaining products, and identifying relevant sales opportunities.
• Prepare proposals and quotes, recommend products based on customer requirements, and coordinate payment terms within established guidelines.
• Maintain complete customer, transaction, and follow-up records in company systems to support accountability, visibility, and informed decision-making.
• Coordinate with sales, suppliers, customers, and internal departments to resolve problems, arrange sample submissions or inspections, and keep work moving efficiently.
• Prepare reports, follow established safety and operating procedures, and identify opportunities to improve customer care processes, accuracy, and efficiency.

Team:

• You'll collaborate with customers, sales colleagues, suppliers, and other internal departments to deliver consistent service and support shared business goals. You'll contribute to an environment where different perspectives are respected, people feel they belong, and colleagues work together to support DME's and Hillenbrand's success.

The experience, skills, and abilities needed:

• High school diploma or equivalent.
• Experience supporting customers through phone, email, chat, or another customer service channel.
• Ability to process orders, quotes, purchase orders, and customer records accurately using computer-based systems.
• Clear written and verbal communication skills for working with customers, suppliers, sales colleagues, and other departments.
• Practical math, analytical, and problem-solving skills for reviewing transactions, preparing quotes, and resolving customer concerns.
• Ability to organize your work, manage your time, and adjust priorities while handling multiple customer requests and administrative tasks.
• Sound judgment, accountability, and attention to detail, with a consistent focus on preventing errors and following established procedures.
• A collaborative and adaptable approach, with openness to learning products, systems, E-store processes, and improved ways of working.

Who we are:

DME (www.dme.net) is a leading global manufacturer of mold technology products with worldwide operations. For over 80 years, DME's experts have provided mold designers, moldmakers, and molders with innovative solutions. DME is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".