Customer Service

Adecco US, Inc.; Grapevine (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K plan

Paid time off

Job summary

Adecco US, Inc. is seeking an Airport Greeter to warmly welcome customers at designated airport locations and hotels. You will assist with luggage, guide customers to curbside pickup, and coordinate chauffeur arrivals to ensure smooth transfers.

The role requires clear English communication, neat appearance, and punctual attendance. Shifts run from 12:00pm to 10:00pm or 2:00pm to 12:00am, with no early morning shifts offered.

Qualifications

• High school diploma or GED required.
• 3 months of prior customer service experience preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Greet customers at airports/hotels and assist with luggage.
• Ensure luggage is placed in company vehicles and coordinate curbside pickup.
• Communicate flight information to chauffeurs and coordinate arrivals.

Skills

Excellent customer service

Good verbal English

Clear printing

Phone/radio use

Read signage/arrival boards

Education

High School diploma or GED

Tools

Phone/Radio device

Job description

POSITION SUMMARY:

Meets and greets customers at assigned airport(s) and/or hotels and other venues. Assists customers with luggage, and ensures luggage is properly placed in company vehicles. Coordinates chauffeur arrival at curbside to transport customers.

12:00pm-10:00pm ONLY- NO AM shifts offered

2:00pm-12:00AM

PRINCIPAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:

• Dresses appropriately in companies' standard attire - Provided green polo, solid black slacks and solid black shoes
• Reports to work on time and maintains presence within assigned work area during assigned work schedule.
• May be required to work at different airports and/or venues within the same workweek or workday.
• Communicates with Greeter Dispatcher(s) for details of greeting assignments.
• Using approved Client signs, prints Customers' names clearly on signs.
• Monitors ETA of assigned flights, and reports any changes to dispatch center.
• Communicates flight information to chauffeurs and coordinates chauffeurs' arrival at curbside.
• Politely greets customers in a friendly and courteous manner, assists with luggage and provides guidance through airport (or other venue) to curbside pickup point. Introduces chauffeur to customer(s).
• Completes chauffeur spot inspection of cars, as necessary. Reports any chauffeur problems immediately to dispatch office and/or Greeter Supervisor.
• Maintains assigned equipment in proper working order (e.g., Nextel phone/radio, signs, gearbag with supplies, etc.)
• Uses assigned equipment in an efficient and proper manner.
• Other duties as may be reasonably assigned.

JOB QUALIFICATIONS:

Education:

High School diploma or GED

Experience:

At least 3 months of prior customer service experience.

Skills:

• Excellent customer service skills.
• Good verbal communication skills in the English language.
• Able to print clearly and accurately.
• Able to correctly and efficiently use phone/radio device and/or pager device.
• Able to read signage and airport arrival boards accurately.

Attributes and Characteristics:

• Able to anticipate problems and devise accurate solutions.
• Able to work well with others and report problems or potential problems promptly to management.
• Presents a neat and well-groomed professional appearance and demeanor.
• Reliable and dependable.
• Consistently reports to work on time.
• Pleasant, friendly and helpful demeanor.

Physical Requirements:

• Must be able to lift baggage up to 30lbs.
• Often requires long period of standing.
• Often required to move quickly from place to place.
• Must be able to speak and hear clearly.

Personal Appearance:

• For men: Hair must be clean and appropriately styled, with length above the collar. Facial hair is not preferred; however, if worn, it must be trimmed and groomed to the contour of the face.
• For women: Hair must be clean and appropriately styled away from the face. Hair ornaments are not preferred, but if used should be conservative and with the purpose to hold hair in place.
• Oral and personal hygiene should be clean and non-offensive.
• Jewelry is permitted only in moderation, such as a watch and wedding band.
• Company prescribed dress standards are required.

Pay Details:

$16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.