Customer Service

Collabera; Columbus (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A staffing firm in Columbus, IN is seeking a Customer Service II representative for a 3-4 month role. The representative will interact with customers to provide information and resolve complaints. Responsibilities include resolving billing issues, contacting customers for inquiries, and maintaining records of interactions. Ideal candidates will have a high school diploma and 2-4 years of related customer service experience, with strong communication and organizational skills. This position offers an opportunity for career growth and a chance to develop valuable interpersonal skills.

Qualifications

• 2-4 years customer service related experience required.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

Responsibilities

• Resolve customers’ service or billing complaints by exchanging merchandise or refunding money.
• Contact customers to respond to inquiries or to notify them of claim investigation results.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions.

Skills

Verbal communication skills

Written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Time management

Education

High School Diploma

Tools

MS Word

PowerPoint

Job description

About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Job Title: Customer Service II

Location: Columbus, IN

Duration: 3-4 Months (could go beyond)

Position Summary:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Responsibilities for this position will include the following:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Qualifications

Required Education, Experience & Skills:

• High School Diploma
• 2-4 years customer service related experience required
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
• Ability to work independently and manage one’s time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Word and PowerPoint

Additional Information

To know more about this position, please contact: