Customer Service Representative

Collabera; Urbandale (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacations

401K retirement savings plan

Medical, Dental and Vision insurance

Job summary

A leading IT staffing company in Iowa is seeking a Customer Service Representative fluent in Italian and English to support a 24/7 call center. Responsibilities include responding to customer inquiries, documenting interactions, and promoting client products. Candidates with a customer service background and strong troubleshooting skills are preferred. Flexibility in scheduling is essential due to off-shift hours required for European business hours. A 4-year degree is also preferred, with training on the 1st shift lasting approximately three months.

Qualifications

• Must read, write, and speak fluent Italian and English.
• Extreme flexibility with scheduling for a 24/7 support system.
• Customer service experience preferred.

Responsibilities

• Respond to customer inquiries about moderately complex issues.
• Document customer interactions and issues related to responsibilities.
• Provide product/service information to customers.
• Promote client products through proactive user contact.

Skills

Fluency in Italian

Fluency in English

Customer service experience

Strong troubleshooting skills

Education

4-year degree

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Industry Manufacturing

Job Title Customer Service Representative

Duration 3 Years (Strong possibility of extension)

Job Description

• Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customers, dealers, and client’s personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of client’s products/services/programs through special program offerings, special mailings and pro-active user contact.
• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Additional Information

Job Requirements

• Candidates fluent in Italian required. Must be able to read, write and speak fluent English as well.
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support call center.
• Training will be on 1st shift and last roughly 3 months. Upon completion of training, off-shift hours will be required to support Italian language customers during normal business hours in Europe.
• Shift examples are 12am - 8:30am, or 1am - 9:30am.
• Candidates with 4 year degrees preferred.
• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.