Customer Satisfaction Coordinator

Victaulic; Town of Easton (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Retirement with company match

Paid time off

Job summary

Victaulic is seeking a Customer Satisfaction Coordinator to serve as the liaison between Customer Care, Manufacturing, and Supply Chain. You will analyze and resolve inquiries, monitor orders, and keep stakeholders informed of expedited or COM date changes.

The role requires 3+ years in customer service with a strong focus on communication, attention to detail, and cross-functional collaboration. Victaulic offers comprehensive benefits and a team-focused environment.

Qualifications

• Minimum three years of Customer Service and/or Victaulic product knowledge.
• Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in QlikView/Qlik Cloud applications.

Responsibilities

• Act as the liaison between Customer Care, Manufacturing, and Supply Chain.
• Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures.
• Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain; maintain close communication with Customer Care regarding disposition of order requirements.
• Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests.
• Maintain communication with Customer Care team members and Management regarding any changes in expedited dates and/or COM dates.
• Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager.

Skills

MS Office proficiency

Oral and written communication

Leadership & collaboration

Problem-solving & multi-tasking

Customer service

Education

Bachelor's degree or related field

Tools

QlikView

Qlik Cloud

MS Office (Outlook/Word/Excel/PowerPoint)

Job description

Job DescriptionVICTAULICCustomer Satisfaction CoordinatorCommerce ParkFull-TimeMaterials OperationsVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.ABOUT VICTAULICVictaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.AN INDUSTRY LEADER WITH A HEART AS BIG AS ITS AMBITION AND INNOVATIONAt Victaulic, we're committed to constructing a better world for and with our people.Let's Build a Better World Together.Our commitment to our people is built on four pillars:We build from within.We stand behind our people.We foster an environment for constant learning.We engineer change for a more stable and sustainable world.YOUR IMPACT STARTS HEREWe're looking for a Customer Satisfaction Coordinator to serve as the liaison between Customer Care, Manufacturing, and Supply Chain. You'll analyze and resolve customer requests for compressed schedule material inquiries, monitor and expedite orders, and maintain close communication with Customer Care regarding order disposition and any changes to expedited or COM dates. This role calls for a professional, service-oriented approach and close collaboration across the organization to keep customers satisfied and orders on track.WHAT YOU'LL BUILD & OWNAct as the liaison between Customer Care, Manufacturing, and Supply Chain.Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members.Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified.Apply understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements.Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain; maintain close communication with Customer Care regarding disposition of order requirements.Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests.Maintain communication with Customer Care team members and Management regarding any changes in expedited dates and/or COM dates.Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager.Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service.Ensure customer satisfaction and company profitability by consistently adhering to the policies and procedures established by the organization.Assist all other department disciplines in various areas as required by Material Operations and Victaulic's global mission.Work closely with all facets of the organization to provide superior customer service.Assist in various tasks, projects, and responsibilities as assigned by the Supervisor or Manager.WHAT YOU BRINGMinimum three years of Customer Service and/or Victaulic product knowledge.Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint.Excellent oral and written communication skills.Extraordinary attention to detail with strong organizational skills.Proficient in QlikView/Qlik Cloud applications.Must display leadership and collaboration skills and be an effective advocate of process improvement.Patient, professional, and courteous when faced with an adverse situation.Goal-oriented, reliable, self-motivated, and able to problem-solve and multi-task effectively in a fast-paced environment.Willing to be flexible in schedule and work occasional overtime.Willing to make infrequent overnight travel.WHAT SETS YOU APARTB.A./B.S. degree in a related field.Manufacturing or Operations experience.Project management and analytical skills.WHAT WE OFFERBuild A Better CareerCompetitive compensation with performance-based incentivesCareer development programs and internal promotion pathways—we build from withinTuition reimbursement and continuous learning opportunitiesBuild A Better FutureComprehensive health, dental, and vision coverageRetirement savings plans with company matchLife insurance and disability coverageBuild A Better YouPaid time off, holidays, and flexible work arrangements where applicableEmployee Assistance Programs (EAP) and wellness resourcesInclusive, team-oriented culture where people look out for one anotherBuild A Better WorldJoin a company whose products contribute to a safer, more sustainable built environment every day.IMMIGRATION SPONSORSHIPVictaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.EQUAL EMPLOYMENT OPPORTUNITYVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).VICTAULIC STAFFING PARTNER COMMUNICATION POLICYAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.Let's Build a Better World Together.victaulic.com/careers#LI-KP1