Customer Sales Specialist - Hardware and Stihl

Socket.dev; Maple Plain (MN); On-site; USD 17,000 - 25,000; Part time

Job summary

Gertens in Maple Plain, MN is seeking a Customer Sales Specialist with experience in hardware, tools, and outdoor power equipment to deliver exceptional service and drive sales. You will work closely with customers, learn STIHL products, and cross-train in other departments.

The role requires strong communication, a flexible schedule including weekends, and the ability to stand for long periods. Seasonal weather considerations and a positive team mindset are essential.

Qualifications

• 1+ year of sales, retail, hardware, landscaping, outdoor power equipment, or customer service experience.

Responsibilities

• Provide friendly, knowledgeable customer service and product recommendations.
• Develop strong knowledge of STIHL outdoor power equipment, parts, accessories, and battery products.
• Assist customers with hardware, tools, outdoor power equipment, and related products.
• Demonstrate product features and explain proper applications and benefits.
• Build relationships with customers including local landscapers, contractors, and professional customers.
• Identify sales opportunities and confidently upsell and cross-sell complementary products.
• Process sales, orders, and deliveries using POS and inventory systems.
• Maintain accurate pricing, signage, inventory, and merchandising.
• Keep the store and yard clean, organized, and safe.
• Stay current on new products, promotions, and industry knowledge.
• Share product knowledge and provide support to other sales associates.
• Help resolve customer concerns and provide appropriate solutions.

Skills

Sales experience

STIHL knowledge

Outdoor equipment experience

Tools

POS systems

Inventory systems

Job description

We are seeking a Customer Sales Specialist with experience working with or selling Hardware &/or STIHL Productsto provide exceptional customer service while using strong product knowledge to drive sales. The ideal candidate has experience with hardware, tools, outdoor power equipment, and/or STIHL products and enjoys helping customers find the right solution for their needs. In this role, you'll also cross train in other departments within the feed store including the warehouse. Candidates should be comfortable working in all weather conditions, and be available for at least one closing shift per week and have day and weekend availability. This position offers an estimated 15-20 hours/week.

Responsibilities

• Provide friendly, knowledgeable customer service and product recommendations.
• Develop strong knowledge of STIHL outdoor power equipment, parts, accessories, and battery products.
• Assist customers with hardware, tools, outdoor power equipment, and related products.
• Demonstrate product features and explain proper applications and benefits.
• Build relationships with customers which includes local landscapers, contractors, and professional customers.
• Identify sales opportunities and confidently upsell and cross-sell complementary products.
• Process sales, orders, and deliveries using POS and inventory systems.
• Maintain accurate pricing, signage, inventory, and merchandising.
• Keep the store and yard clean, organized, and safe.
• Stay current on new products, promotions, and industry knowledge.
• Share product knowledge and provide support to other sales associates.
• Help resolve customer concerns and provide appropriate solutions.

Qualifications

• 1+ year of sales, retail, hardware, landscaping, outdoor power equipment, or customer service experience preferred.
• STIHL product knowledge or outdoor power equipment experience strongly preferred.
• Knowledge of hardware, tools, equipment, parts, or landscaping products is a plus.
• Excellent communication and customer service skills.
• Confident, outgoing, and comfortable recommending products to customers.
• Strong attention to detail and organizational skills.
• Ability to learn POS and inventory systems.
• Self-motivated and able to work independently and as part of a team.
• Flexible schedule, including day, evenings and weekends as needed.

Physical Requirements

• Ability to stand and walk for 8-10 hours.
• Ability to bend, kneel, stoop, and reach as needed.
• Ability to lift, carry, and move products/equipment weighing up to 50 lbs.
• Ability to work in all MN weather conditions

Ideal Candidate

You enjoy tools, hardware, equipment, and helping people. You can confidently recommend the right product for a homeowner or professional landscaper and are eager to continue developing your knowledge of STIHL and outdoor power equipment.

STIHL experience is a major plus!

E-Verify:
Gertens participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Gertens Family of Businesses is an Equal Employment Opportunity Employer