Customer Sales Specialist - Hardware and Stihl

Gertens-Family-of-Businesses; Maple Plain (MN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive wages

Day, Evening, and Weekend schedules

Tuition assistance

Scholarship opportunities

Employee discounts

Health insurance

401K with company match

Employee referral bonus

Internship program

Job summary

Gertens-Family of Businesses is seeking a Customer Sales Specialist to deliver exceptional service and drive sales through strong product knowledge of hardware and STIHL products. The role includes cross training in other departments and shifts, with a 15–20 hour/ week schedule.

You will assist customers, upsell related items, and process sales using POS systems. Comfort with weather conditions and a flexible weekend schedule is preferred.

Qualifications

• 1+ year in sales, retail, hardware, landscaping, or customer service.
• Interest in hardware, tools, outdoor power equipment, or STIHL products.
• Ability to learn POS and inventory systems.

Responsibilities

• Provide friendly, knowledgeable customer service and product recommendations.
• Develop knowledge of STIHL outdoor power equipment, parts, accessories, and battery products.
• Assist customers with hardware, tools, outdoor power equipment, and related products.
• Demonstrate product features and explain proper applications and benefits.
• Build relationships with customers including local landscapers, contractors, and professionals.
• Identify sales opportunities and upsell/cross-sell complementary products.
• Process sales, orders, and deliveries using POS and inventory systems.
• Maintain pricing, signage, inventory, and merchandising.
• Keep the store and yard clean, organized, and safe.
• Stay current on new products, promotions, and industry knowledge.
• Share product knowledge and support other sales associates.
• Help resolve customer concerns with appropriate solutions.

Skills

Communication

Customer service

POS systems

Inventory systems

Team player

Detail-oriented

Self-motivated

Tools

POS software

Inventory software

Job description

New Leadership. New energy. New opportunities!

We are seeking a Customer Sales Specialist with experience working with or selling Hardware &/or STIHL Products to provide exceptional customer service while using strong product knowledge to drive sales. The ideal candidate has experience with hardware, tools, outdoor power equipment, and/or STIHL products and enjoys helping customers find the right solution for their needs. In this role, you'll also cross train in other departments within the feed store including the warehouse. Candidates should be comfortable working in all weather conditions, and be available for at least one closing shift per week and have day and weekend availability. This position offers an estimated 15-20 hours/week.

Responsibilities

• Provide friendly, knowledgeable customer service and product recommendations.
• Develop strong knowledge of STIHL outdoor power equipment, parts, accessories, and battery products.
• Assist customers with hardware, tools, outdoor power equipment, and related products.
• Demonstrate product features and explain proper applications and benefits.
• Build relationships with customers which includes local landscapers, contractors, and professional customers.
• Identify sales opportunities and confidently upsell and cross-sell complementary products.
• Process sales, orders, and deliveries using POS and inventory systems.
• Maintain accurate pricing, signage, inventory, and merchandising.
• Keep the store and yard clean, organized, and safe.
• Stay current on new products, promotions, and industry knowledge.
• Share product knowledge and provide support to other sales associates.
• Help resolve customer concerns and provide appropriate solutions.

Qualifications

• 1+ year of sales, retail, hardware, landscaping, outdoor power equipment, or customer service experience preferred.
• STIHL product knowledge or outdoor power equipment experience strongly preferred.
• Knowledge of hardware, tools, equipment, parts, or landscaping products is a plus.
• Excellent communication and customer service skills.
• Confident, outgoing, and comfortable recommending products to customers.
• Strong attention to detail and organizational skills.
• Ability to learn POS and inventory systems.
• Self-motivated and able to work independently and as part of a team.
• Flexible schedule, including day, evenings and weekends as needed.

Physical Requirements

• Ability to stand and walk for 8–10 hours.
• Ability to bend, kneel, stoop, and reach as needed.
• Ability to lift, carry, and move products/equipment weighing up to 50 lbs.
• Ability to work in all MN weather conditions

Some of our benefits may include

• Competitive Wages
• Day, Evening, and Weekend Schedules
• Tuition Assistance for eligible employees
• Scholarship Opportunities
• Employee Discounts
• Health and Welfare Insurances
• 401K Savings with company match
• Employee Referral Bonus
• Internship Program

Ideal Candidate

You enjoy tools, hardware, equipment, and helping people. You can confidently recommend the right product for a homeowner or professional landscaper and are eager to continue developing your knowledge of STIHL and outdoor power equipment.

STIHL experience is a major plus!

E-Verify

Gertens participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Gertens Family of Businesses is an Equal Employment Opportunity Employer