Customer Sales Specialist

Arrow Components; Downers Grove (IL); Hybrid; USD 38,187 - 46,673; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with matching contributions

Short-Term and Long-Term Disability Insurance

Health Savings Account options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Components is seeking a Customer Sales Specialist in Downers Grove, Illinois. This role involves managing customer sales activities, supporting quotes, and addressing both pre- and post-sales challenges. The ideal candidate has a strong proficiency in Excel and experience in the Aerospace & Defense industry.

The position offers a hybrid work schedule, allowing for flexibility of three days in the office and two days remote. A competitive hourly salary range of $27.72 – $33.88 is available, depending on qualifications and experience.

Qualifications

• Typically requires a 2-year degree and 3–5 years of experience or high school graduate with equivalent experience.
• Ability to work under moderate supervision.
• Identifies key issues and patterns from data.

Responsibilities

• Manage day-to-day sales activities and customer service for assigned accounts.
• Process quotes and prepare orders with centralized PMs.
• Resolve pre-sales and post-sales problems effectively.

Skills

Excel skills (VLOOKUP, pivot tables)

Attention to detail

Multi-tasking ability

Understanding customer drawings

Military knowledge/Aerospace & Defense experience

Unity/Oracle experience

CUI/ITAR training

Education

2-year degree or equivalent experience

Job description

Position

Customer Sales Specialist

Responsibilities

• Responsible for the day‑to‑day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes and order preparation for specified customers and works with centralized PMs for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements such as: e‑Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Negotiate pricing (non‑contract only), provide quote mark‑up (owns strategy and application of cost‑plus mark‑up) and notify customer of related price increases.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre‑sales and post‑sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non‑Cancellable, Non‑Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On‑Time Delivery) and E2E (End‑to‑End Order Quality).
• Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e‑Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e‑Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In‑Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

Qualifications

• Typically requires a 2‑year degree and 3–5 years of experience or high school graduate with equivalent related experience.
• Completes work under moderate supervision.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• Strong excel skills required (VLOOKUP and pivot table experience strongly preferred).
• Ability to be detail orientated and multi‑task in a fast‑paced environment.
• Ability to understand customer drawings with specific dimensions strongly preferred.
• Military knowledge and/or work experience dealing with Aerospace & Defense strongly preferred (understanding of data code restrictions and VAS OSP 3rd party test houses and why we need to use them preferred).
• Unity/Oracle experience preferred.
• CUI/ITAR training preferred.
• This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Compliance

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Work Arrangement

This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with matching contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA) / Health Reimbursement Account (HRA) options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more

Salary Range

$27.72 – $33.88 per hour (actual compensation offer may vary based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive will be finalized at offer).

Location

US‑IL‑Downers Grove, Illinois (Butterfield Rd)

Employment Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)