Customer Sales & Service Rep I, Customer Sales

Mediacom Communications; Chillicothe (IL); Hybride; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Sign-On Bonus

Hybrid schedule

Health, vision, and dental insurance

401K with company match

Paid vacation and holidays

Paid training and promotion potential

Education assistance up to $5,000/year

Résumé du poste

Mediacom Communications is hiring a Customer Sales & Service Representative I. You will handle customer calls, resolve billing issues, and promote Mediacom services. The first 90 days are on-site for training, followed by a hybrid schedule: 3 weeks work from home and 1 week on-site.

Ideal candidates have 1–2 years in a customer-facing role, basic Windows and email skills, and the ability to multitask across multiple platforms. Evening/weekend availability may be required.

Qualifications

• High School Diploma or GED required; 2 Year degree preferred.
• 1–2 years in a customer-facing role required.
• Technical support experience preferred but not required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Inbound call center experience preferred.
• Must multitask (speaking, typing) across multiple platforms; 30+ WPM.
• Dual-monitor setups recommended; switch between platforms efficiently.
• Evenings, weekends, and holidays may be required.
• Able to sit for extended periods.

Responsabilités

• Interact with customers by telephone and other channels (email, mail, fax).
• Answer inquiries and resolve billing, service, and product issues.
• Assess customer needs to present Mediacom products and services.
• Process requests to add or disconnect services using sales/retention guidelines.
• Meet or exceed sales, quality, and productivity standards.
• Demonstrate courtesy and patience in all customer interactions.
• Troubleshoot simple service issues and schedule on-site visits when needed.
• Receive and process customer payments.

Connaissances

Customer service

Multitasking

Typing 30+ wpm

Strong communication

Formation

High School Diploma or GED

Associate degree preferred

Outils

Microsoft Windows

Email programs

Description du poste

Position: Customer Sales & Service Representative I

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.

Position Schedule- Fully Hybrid At 6 Months

• Month 1-3: Training (onsite)
• Month 4-5: Live calls, ongoing training as needed (onsite)
• Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)

Company Benefits

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• $1000 Sign-On Bonus!
• Paid on the job training and opportunity to promote!
• Company Provided Equipment!
• Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities

• Interact with customers by telephone, as well as e-mail, mail, and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales, quality, and productivity standards.
• Demonstrate courtesy and patience in customer relations
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

Position Requirements

• High School Diploma or GED required; 2 Year degree preferred.
• 1-2 years prior work experience in customer facing role required.
• Technical support experience preferred; not required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Previous experience in an inbound call center environment preferred.
• Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
• Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
• Strong written and verbal communication skills with the ability to work in a fast-paced environment.
• Detail oriented, strong organizational and follow-through skills are required
• Ability to type 30+ WPM.
• Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
• Ability to work evenings, weekends, and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

The salary range for this position is $15.00 - $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.