Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply; Orlando, Largo (FL, FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Sales & Service Representative to join their dynamic team. In this role, you will be the face of the company, delivering exceptional customer service and building lasting relationships with clients in the green industry. Your passion for helping customers and ability to manage inventory will be key to your success. This position offers a vibrant work environment where teamwork and continuous improvement are valued. With opportunities for advancement and a commitment to employee support, this is a fantastic chance to grow your career while making a positive impact in the community.

Benefits

Weekly Paychecks with DailyPay available

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Company Apparel and Work Boot Vouchers

Paid Training and Business Certifications

Life Insurance

Product Discounts

Most Branches never work Sundays

Qualifications

• 1+ year experience in retail or wholesale setting preferred.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Deliver exceptional customer service to all SiteOne customers.
• Manage strong relationships with customers and assist with their needs.
• Prepare inventory orders for customer pick up or delivery.

Skills

Customer Service Skills

Bilingual Proficiency (English/Spanish)

Green Industry Knowledge

Inventory Management

Ability to Lift 50 Pounds

Quick Decision Making

Adaptability to New Technologies

Education

High School Diploma or Equivalent

Job description

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

1. Demonstrate exceptional customer service to all SiteOne customers
2. Cultivate and manage strong relationships with customers
3. Assist customers with their questions and needs, either in person, via the phone or through online ordering
4. Pull and prepare inventory orders for customer pick up or delivery
5. Proactively identify and capitalize on opportunities to grow sales with current and potential customers
6. Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
7. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.

Skills We Are Seeking

1. Minimum of 1 year experience in a retail or wholesale setting, preferred
2. Excellent customer service skills
3. Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
4. Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
5. Ready and willing to learn and adopt new technologies and ways of working
6. Ability to think quickly and make sound decisions
7. Inventory management experience helpful
8. Must be able to lift a minimum of 50 pounds
9. High school diploma or equivalent preferred

Perks:

1. Weekly Paychecks with DailyPay available!
2. Competitive Compensation
3. Medical, Dental and Vision plans
4. Paid Time Off, Paid Holidays
5. 401k with company match
6. Tuition Reimbursement
7. Lucrative Associate Referral Program
8. Company Apparel and Work Boot Vouchers
9. Opportunity for Advancement
10. Paid Training and Business Certifications Available
11. Free Counseling Services/Employee Assistance Program
12. Life Insurance and Short- and Long-Term Disability Insurance
13. Product Discounts
14. Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.