Customer Sales Representative

Rang Technologies Inc; Kalispell (MT); On-site; USD 24,000 - 34,000; Full time

Job summary

Rang Technologies Inc. seeks an Agency Services Representative in Kalispell, MT. The role focuses on onboarding agencies, processing AOR requests, and maintaining producer data while supporting agents and principals.

You will handle inquiries, collaborate with underwriting teams, and ensure timely, compliant service delivery. Requires strong organization, Excel skills, and the ability to manage confidential information.

Qualifications

• Onboard and enroll agencies efficiently.
• Set up agency downloads and assist with operations.
• Process Agent of Record (AOR) requests accurately.

Responsibilities

• Respond to inbound calls and inquiries from agents and agency principals.
• Maintain accurate agency and producer information across systems.
• Ensure all required documentation is complete and accessible.

Skills

Frontline support

Time management

Attention to detail

Communication skills

Problem-solving

Collaboration

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

Job Title: Agency Services Representative

Pay Rate: $21/hr.

Duration: 6 Months

The role involves providing frontline support to agents and agency principals by handling onboarding and enrollment activities, setting up agency downloads, processing Agent of Record (AOR) requests, and responding to inbound calls and inquiries.

The representative will work closely with Agents, company partners, and Underwriting teams to ensure timely, accurate, and compliant service delivery.

Support day-to-day agency operations and maintain accurate agency and producer information.

Assist with client appointments and credentialing activities.

Ensure all required documentation is complete, accurate, and accessible across internal systems.

Provide frontline support to agents and agency principals.

Complete agency onboarding and enrollment activities.

Set up agency downloads and assist with related operational activities.

Process Agent of Record (AOR) requests accurately and within required timelines.

Respond to inbound calls and inquiries from agents and agency principals.

Communicate request status, updates, and issues to relevant stakeholders.

Coordinate with Agents, company partners, and Underwriting teams to support daily operations.

Manage high-volume, time-sensitive requests while maintaining accuracy and quality.

Handle confidential information with appropriate discretion.

Ensure timely and compliant service delivery while meeting business and regulatory deadlines.

Strong attention to detail with the ability to manage high-volume, time-sensitive requests while maintaining accuracy.

Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Comfortable learning and working with new systems and online portals.

Strong written and verbal communication skills.

Ability to communicate updates, request statuses, and issues effectively to multiple stakeholders.

Ability to handle confidential information with discretion.

Strong organizational and time management skills.

Ability to prioritize tasks and meet deadlines.

Excellent problem-solving skills and sound judgment.

Ability to collaborate effectively across different departments and teams.

Experience in flood insurance is preferred.

High School Diploma or equivalent required.

Intermediate Excel skills are preferred, including experience with filters, pivot tables, and lookups.

Previous experience in agency services, insurance operations, customer service, or administrative support would be beneficial.

Core Competencies

• Ownership and follow-through.
• Organization and time management.
• Problem-solving and sound judgment.
• Collaboration across all departments and teams.
• Accuracy and quality orientation.

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.