Customer Sales Manager, Kroger

Kraft Heinz; Cincinnati (OH); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Kraft Heinz in Cincinnati is seeking a Customer Sales Manager to lead selling activities across categories with Kroger, guiding joint plans to grow revenue, margin and market share. You will partner with cross-functional teams to implement strategic sales initiatives and optimize trade programs.

The role emphasizes customer-first selling, analytical planning, and collaboration with HQ and field teams to drive category growth and sustainable profitability.

Qualifications

• Proven & tested experience in customer management, account management, and/or retail sales management.
• Strong sales background with excellent understanding of business processes (forecasting, promo planning, trade management, multi-year strategy development).
• Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives.
• Trusted to work autonomously within a sales framework to plan, organize and set/achieve priorities.
• Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively.
• Tested proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc.
• Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.

Responsibilities

• Owns the Kroger General Office relationship across the assigned Kraft Heinz portfolio, ensuring delivery of joint winning plans to be an indispensable partner.
• Plays an active role in fostering a winning Kroger team culture that focuses on growth, ideation and building the future business in a sustainable way.
• Effectively partners with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth.
• Builds the Kraft Heinz business with Kroger through profitability acceleration, share growth, revenue enhancement, execution of special programs, and delivery of new and core distribution.
• Develops, executes, tracks, analyzes, evaluates business plans while leveraging cross-functional support via Business Unit/HQ, customer strategies/initiatives and external factors to ensure mutually beneficial outcomes for Kraft Heinz and Kroger.
• Builds and executes efficient and effective trade programs to maximize return on investment, while ensuring trade promotion spending levels remain within budget.
• Applies consumer and market insight information (IRI, Stratum, M6), both internal and external, to build and influence implementation of business plans to enable superior execution across businesses.
• Drives the Kraft Heinz winning culture both within the office, as well as, within their respective responsibilities.

Skills

Customer management

Account management

Retail sales management

Forecasting

Promo planning

Trade management

Analytical skills

MS Office

Negotiation

Tools

IRI

Spark

Job description

Plan and execute the activities of promotion and sales in multiple areas in a given region. Generate, plan, and follow up daily and monthly sales targets and actuals to achieve the sales targets of the region. Support and approve initiation, expenditures, and implementation of investments to meet the company's business requirements. Work in close cooperation with sales force effectiveness and market research professionals to effectively utilize the sales representatives and look for training opportunities and assignments that would enable their personal and career development. Follow up and increase the performance of each sales representative in the region by making double visits and carrying out periodical coaching. This is a first level of sales management.

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

The Customer Sales Manager (CSM) position perfectly embodies that ambition, as you will own & be responsible for selling and executing across various categories accounting for $100MM in revenue with Kroger as a vital member of the Customer Sales Team. The CSM serves as the key stakeholder between Kraft Heinz and our retail partners, leading all selling activities & driving efforts tied to improving our sales, gross margin & market share. The CSM aims to deliver revenue and share objectives, pursue business strategies to of growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and objectives.

Essential Functions & Responsibilities

• Owns the Kroger General Office relationship across the assigned Kraft Heinz portfolio, ensuring delivery of joint winning plans to be an indispensable partner.
• Plays an active role in fostering a winning Kroger team culture that focuses on growth, ideation and building the future business in a sustainable way.
• Effectively partners with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth.
• Builds the Kraft Heinz business with Kroger through profitability acceleration, share growth, revenue enhancement, execution of special programs, and delivery of new and core distribution.
• Develops, executes, tracks, analyzes, evaluates business plans while leveraging cross-functional support via Business Unit/HQ, customer strategies/initiatives and external factors to ensure mutually beneficial outcomes for Kraft Heinz and Kroger.
• Builds and executes efficient and effective trade programs to maximize return on investment, while ensuring trade promotion spending levels remain within budget.
• Applies consumer and market insight information (IRI, Stratum, M6), both internal and external, to build and influence implementation of business plans to enable superior execution across businesses.
• Drives the Kraft Heinz winning culture both within the office, as well as, within their respective responsibilities.

Expected Experience & Required Skills

• Proven & tested experience in customer management, account management, and/or retail sales management.
• Strong sales background with excellent understanding of business processes (forecasting, promo planning, trade management, multi-year strategy development).
• Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives.
• Trusted to work autonomously within a sales framework to plan, organize and set/achieve priorities.
• Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively.
• Tested proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc.
• Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.

Our Total Rewards philosophy

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range

$104,200.00 - $130,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits

Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing

We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

Benefits

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Cincinnati Sales

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [e-mail] for assistance.