Customer Sales Manager, Food Lion

Heinz; United States; Remote; USD 102,000 - 128,000; Full time

Job summary

A leading company in the CPG sector is seeking a Customer Sales Manager to drive sales and manage key accounts. This role focuses on the Food Lion Condiments & Coffee categories, aiming for significant revenue growth through strategic customer partnerships and effective sales execution. The ideal candidate will possess strong sales management skills and a customer-first mentality, with the ability to work autonomously and collaboratively within a team.

Benefits

Healthcare benefits

Paid Time Off

Flexible Work

Retirement Plans

Qualifications

• Proven experience in customer management within a CPG company.
• Ability to manage a complex sales portfolio of at least $30M.
• Strong interpersonal skills with negotiation capabilities.

Responsibilities

• Partner with customers to understand their business and foster growth.
• Achieve revenue and share growth objectives.
• Manage customer P&L and trade balances.

Skills

Customer management

Account management

Retail sales management

Negotiation

Analytical skills

Tools

Microsoft Office

IRI

Spark

Job description

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

This Customer Sales Manager (CSM) position embodies that ambition, owning & being responsible for Food Lion Condiments & Coffee categories, with a selling execution of $125MM of revenue. The role involves Food Lion as a vital member of the Ahold Delhaize Customer Business Team (CBT). The CSM acts as the liaison between Kraft Heinz and Food Lion Teams, leading all selling activities & driving efforts to improve financial and market share position. The goal is to deliver revenue and share objectives, pursue growth strategies, provide category management expertise, and ensure the delivery of cross-functional sales value through the implementation of sales plans and shelving objectives.

Due to customer connectivity, this role is based in the Charlotte Area or on the East Coast.

Essential Functions & Responsibilities

1. Partner effectively with customers, building rapport at all levels to understand their business, marketplace, and foster positive growth.
2. Achieve New Item Authorization, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, and Shelving.
3. Lead implementation of Space Management Projects.
4. Achieve promotional revenue objectives through tactics, price points, Drive Period & Selling Events, while implementing Kraft Heinz pricing strategies.
5. Maintain detailed business documentation of transactions.
6. Manage customer P&L, including trade balances.

Expected Experience & Required Skills

• Proven experience in customer management, account management, and/or retail sales management within a CPG company.
• Ability to manage a business process and category management for a complex sales portfolio of at least $30M.
• Reside on the East Coast, preferably Charlotte, or willing to relocate.
• Customer-first mentality with effective management and selling skills to achieve objectives.
• Ability to work autonomously within a CBT framework, planning, organizing, and setting priorities.
• Strong interpersonal skills (written, verbal, presentation) with negotiation and influence capabilities.
• Proficiency in Microsoft Office and proprietary sales systems such as IRI, Spark, etc.
• Strong analytical skills, capable of using syndicated or ambiguous data to develop business plans and influence customer objectives.
• Willingness to travel 10-20% as needed.

Our Total Rewards philosophy offers programs supporting our diverse workforce and their families, aligning with Kraft Heinz’ values and strategy.

Salary Range: $102,100 - $127,600

Bonus: Performance-based bonus according to plan terms.

Compensation will consider internal equity, geographic region, experience, and other factors.

Benefits: Healthcare, protection, and savings plans tailored to meet employee and family needs, in accordance with plan documents.

Wellbeing Programs: Resources and events promoting physical, social, emotional, and financial health, including:

• Medical, Prescription, Dental, Vision
• Paid Time Off, Holidays, Flexible Work, Recognition, Training
• Employee Assistance, Wellbeing, Family Support
• Retirement Plans, Life & Disability Insurance

Location: Employee's Home - National

Kraft Heinz is an Equal Opportunity Employer. Applicants requiring accommodation should contact [e-mail].