Customer Sales Associate

Trane Technologies; Moorestown Township (NJ); On-site; USD 61,028,000 - 123,192,000; Full time

Benefits offered by this job

Health insurance

Holistic wellness programs

Fertility coverage

Adoption/surrogacy assistance

Paid time off

401K match

Tuition assistance

Student debt support

Job summary

Trane Technologies, a world leader in climate solutions, seeks a Customer Sales Associate for on-site work in New Jersey. You will assist customers in Trane Supply stores, resolve parts issues, deliver high-quality parts, and drive timely solutions with strong product knowledge to meet sales goals.

You will engage with customers by phone and in person, manage quotes and orders with precision, and support warehouse tasks as needed. A solid background in customer service and sales is required.

Qualifications

• H.S. Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in fast-paced, customer-focused environment.
• Proven ability to build customer relationships and maintain service.
• Salary range described as total target compensation including base and incentive.

Responsibilities

• Provide support to customers and resolve issues to ensure satisfaction.
• Partner with customers to grow sales by identifying related products.
• Process orders and respond to inquiries regarding Parts and Supply offerings.
• Maintain knowledge of Trane products, offerings and promotions to drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management with accuracy to expedite fulfillment.
• Assist with warehouse/inventory tasks as needed.
• Flexible to work overtime/weekends when required.

Skills

Inside sales

Retail experience

Customer service

Problem solving

Relationship building

Overtime weekends

Education

H.S. Diploma or GED

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

What's In It For You

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers!

What You Will Do

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

What You Will Bring

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
• The below salary range is total target compensation which includes base and incentive **

Annual Base Salary Range Or Hourly Base Pay Range

$44,300.00 - $89,424.99

Compensation Type

Exception Hourly

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.