Customer Sales Advisor - Warren, MI

The Goodyear Tire & Rubber Company; Warren (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a guest service associate to drive tire and service sales, build lasting guest relationships, and explain warranties and promotions. You will manage check-ins, scheduling, and checkout while maintaining a clean, safe guest area.

The role requires strong teamwork, physical stamina, and a commitment to customer satisfaction. Applicants should have prior guest service experience and a valid driver’s license; a high school diploma or GED is preferred.

Qualifications

• Experience delivering friendly guest service and handling transactions.
• Ability to interpret store policies and promotions for customers.
• Strong communication and teamwork skills.

Responsibilities

• Help drive sales through guest interactions for tire and service needs.
• Build guest relationships and ensure satisfaction by understanding needs.
• Explain warranties, promotions, and product features to guests.
• Manage guest flow: check in, schedule, estimate time, and checkout.
• Recommend products and services based on manufacturer guidance.
• Maintain a clean and safe work and guest area.
• Perform physical tasks including lifting and standing for extended periods.

Skills

Guest service experience

Education

High School Diploma or GED

Job description

General Description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

Responsibilities Will Include, But Not Be Limited To

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures