Customer Sales Advisor - North Miami, FL

GOODYEAR Career Sites Springboard; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Goodyear is seeking a Customer Sales Advisor to gain hands-on experience in one of our Auto Service centers. You will build guest relationships, drive tire and service sales, and ensure satisfaction throughout the guest experience.

As part of a team, you will learn about warranties, promotions, and efficient service delivery while receiving training and opportunities for career advancement. This role offers a fast-paced environment with a focus on customer service and teamwork.

Qualifications

• Experience delivering guest service in a retail or service environment.
• Ability to explain warranties, promotions and service options to guests.
• Strong communication and teamwork skills.

Responsibilities

• Drive sales through guest interactions including tire and service offerings.
• Build guest relationships and ensure satisfaction by understanding needs.
• Explain warranties, advertising, and promotions of products and services.
• Guide guests from initial contact through completed service.
• Make recommendations based on manufacturer guidelines and scheduling needs.
• Promote self-development using company training tools.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including lifting tires and wheels as needed.

Skills

Guest service

Sales

Teamwork

Education

High School Diploma or GED

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

General Description

As a Customer Sales Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service
• Make recommendations to guests based on manufacturing recommendations including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures.

Locations

• Cuyahoga Falls OH
• Tallmadge OH
• Portage lakes OH
• Barberton OH
• Stow OH
• Norton OH
• Green OH
• Kent OH
• Wadsworth OH
• Hudson OH
• Streetsboro OH
• Ravenna OH
• North Canton OH
• Macedonia OH
• Twinsburg OH