Customer Returns and Shipping Associate

Staples; Wilkes-Barre Township (Luzerne County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts

401(k) with company match

Medical, dental and vision insurance

Career development program

Retail and online merchandise discount

Job summary

Staples Shipping Associates in the United States seek a customer-focused team member to handle shipping and unpackaged returns in-store, assisting customers with options and ensuring a smooth operation. You will be part of a friendly, collaborative retail culture and engage customers to meet their shipping needs.

The role offers flexible hours (part-time or full-time as needed), competitive benefits, weekly pay, and opportunities for career development while keeping the shipping area organized

Qualifications

• Able to work a flexible schedule based on store needs.
• Engage with customers to understand their needs and drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organization; able to multi-task and prioritize.
• Collaborate in a high-paced environment.
• Manage conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service for shipments and returns to customers
• Engage with customers to explain different shipping options
• Maintain the Shipping area for efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive environment
• Use basic selling skills to engage and present solutions
• Be flexible on responsibilities (online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Flexible schedule

Heavy lifting

Multi-tasking

Attention to detail

Team collaboration

Conflict resolution

Honesty & integrity

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Get great perks.

• Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store's needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.