Customer Returns and Shipping Associate

Staples, Inc.; Florida; On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development

Associate discounts

Retail discounts

401(k) plan with match

Dental insurance

Vision insurance

Medical coverage

Other benefits

Competitive compensation

Job summary

Staples, Inc. in Florida is seeking Shipping Associates to assist customers with shipping needs and unpackaged returns in-store. You will engage customers, process shipments, and support online pickup duties in a team-oriented retail environment.

The role offers flexible hours, possible full-time, and training. Benefits include discount programs, 401(k) matching, and health coverage eligibility for full-time staff.

Qualifications

• Able to work a flexible schedule based on store needs.
• Engage with customers to understand needs and drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organizational skills.
• Collaborate effectively in a fast-paced environment.
• Handle conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up with 3rd party carriers.
• Provide strong customer service for returns and shipping needs (UPS, Amazon, etc.).
• Engage with customers to identify shipping options and upsell where appropriate.
• Maintain shipping area for efficiency and neatness, manage supplies.
• Ensure stock for shipping and returns processes is available.
• Deliver exceptional service to create a welcoming store environment.
• Utilize basic selling skills to present solutions to customers.
• Be flexible with duties such as online pickups, cleaning, or other tasks as assigned.

Skills

Flexible hours

Customer engagement

Selling skills

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict resolution

Integrity

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.