Customer Returns Analyst - Data & CRM Lead (Hybrid)

Quest Global; Windsor Locks (CT); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Short/Long Term Disability

Job summary

Quest Global in Windsor Locks, CT is seeking a Supply Chain Analyst with 1-3 years of experience to support parts procurement, quotes, and delivery schedules in a hybrid on-site role.

You will work with Supply Chain Managers to accelerate quotes and repairs, provide CRM turnaround reports, and lead coordination meetings with contracts, quality, and supply chain teams. SAP/MRP experience and strong Excel reporting are essential.

Qualifications

• Bachelor of Science or equivalent experience.
• 1-3 years prior relevant experience.
• SAP/MRP experience primarily in customer return processes.
• Experience leading projects.
• Strong communication skills the ability to present to key stakeholders.
• Contract background related to the customer return process.
• Ability to create Pareto, bar, and pie charts from data and generate reports via Excel.
• Capable manage large sets of data and dissect the data.
• Ability to work in shop floor and office environments.

Responsibilities

• Work with Supply Chain Managers to accelerate quotes, and repairs and get commit dates for parts.
• Provide reports of CRM turn time and critical part delivery.
• Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain manager).
• Responsible for managing manual checklist process and providing training to the suppliers.

Skills

Strong communication

Experience leading projects

Ability to work in shop floor and in a

Data analysis and reporting

Education

Bachelor of Science or equivalent experience

Tools

SAP/MRP

Excel

Job description

Quest Global in Windsor Locks, CT is seeking a Supply Chain Analyst with 1-3 years of experience to support parts procurement, quotes, and delivery schedules in a hybrid on-site role.

You will work with Supply Chain Managers to accelerate quotes and repairs, provide CRM turnaround reports, and lead coordination meetings with contracts, quality, and supply chain teams. SAP/MRP experience and strong Excel reporting are essential.