Customer Return Representative - FT

Avis Budget Group; Honolulu (HI); Hybrid; USD 21,025 - 29,945; Full time

Benefits offered by this job

Bi-weekly hourly wage

On-the-job training

Paid time off

Medical and dental insurance

Retirement benefits (401k)

Employee discounts

Job summary

Avis Budget Group is hiring an outdoor customer service representative in Honolulu, Hawaii. The role involves assisting customers with the return of rental vehicles, ensuring smooth check-ins, and providing excellent service. Candidates must have a valid driver's license, basic computer skills, and the ability to work outdoors. The position offers a competitive hourly wage, on-the-job training, and various benefits including paid time off and retirement plans.

Qualifications

• Valid Driver’s License required.
• Must be 18 years of age and legally authorized to work in the United States.
• Flexibility to work all shifts and enjoy working outdoors.

Responsibilities

• Assist customers as they return their rental vehicles.
• Ensure vehicles are accurately checked in and ready for the next rental.
• Deliver professional and friendly customer service.

Skills

Effective verbal communication skills

Basic computer skills

Customer service experience

Job description

$18.50/hourShift Premium may Apply

We're hiring immediately! Do you enjoy working outdoors and helping customers complete their experience on a positive note? If you're friendly, dependable, and take pride in providing great service, join the Avis Budget Group team at our airport locations.

In this role, you'll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.

What You’ll Do:

In this outdoor role, you will assist customers as they return their rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full‑time/part‑time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on‑site presence and cannot be performed remotely
• 6 months retail or customer service experience is a bonus

Equal Opportunity Employer

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

Location: Honolulu, Hawaii, United States of America.