Customer Return Agent (Baltimore Airport)

SIXT; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

PTO & Holidays

Employee Assistance Program

Exclusive employee rentals

Uniform with weekly dry cleaning

401k plan

Job summary

SIXT in Baltimore, MD is hiring a Customer Service / Vehicle Return Associate to greet customers, inspect vehicles, process returns, and promote SIXT products. You’ll work 40 hours per week, with day or evening shifts and occasional travel (5–10%). Uniform provided; paid hourly position at $21.50/hour.

Responsibilities include handling returns, advising on charges, and ensuring a smooth rental experience. Growth opportunities and comprehensive benefits accompany this role.

Qualifications

• High school diploma or GED required with 1 year of customer service experience.
• Background in sales, service, or hospitality is preferred.
• Basic computer navigation and MS Office proficiency expected.
• Able to work 40 hours per week; day or evening shifts.

Responsibilities

• Welcome customers upon arrival and provide a friendly returns experience.
• Inspect rental vehicles for damage, fuel, and mileage; report issues.
• Complete return transactions and explain final charges to customers.
• Promote SIXT products and services during each return.
• Identify vehicles needing maintenance and move them accordingly.
• Work in various weather conditions and assist with extra tasks as needed.

Skills

Customer service

Sales experience

Hospitality background

Basic computer skills

MS Office

Shift work available

Bilingual a plus

Education

High school diploma or GED

1 year customer service experience

Tools

MS Office

Job description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $21.50..

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.