Customer Retention Specialist

Davita Inc.; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in technology solutions is seeking a Retention Sales Representative to manage renewals and enhance customer retention for Autodesk subscriptions. This role emphasizes relationship building and requires knowledgeable engagement with clients to drive successful outcomes.

Benefits

Health, Dental, and Vision Insurance

401(k) with company match

Paid Holidays

Vacation and Sick Leave

Tuition Reimbursement

Qualifications

• 2+ years of inside sales or account management experience.
• Experience with CRM systems required.
• Familiarity with Autodesk products preferred.

Responsibilities

• Manage the end-to-end Autodesk subscription renewal process.
• Identify upsell and cross-sell opportunities.
• Contact clients about renewals and product usage.

Skills

Interpersonal Skills

Communication

Customer Engagement

Sales Skills

Tools

Salesforce

Job description

IMAGINiT Technologies, a division of Rand Worldwide, is the leading Autodesk Platinum Partner in North America, helping architects, engineers, construction firms, and manufacturers leverage the latest design technologies to achieve business success. We deliver unmatched industry expertise, world-class training, and leading-edge solutions to maximize the return on our clients' technology investments.

Job Description:

As a Retention Sales Representative at IMAGINiT Technologies, you will be a critical part of our client success strategy. Your primary focus will be on managing renewals and driving long-term customer retention across our Autodesk subscription portfolio. This role requires a proactive, goal-oriented individual who can manage a book of business, build customer relationships, and drive value-based conversations around Autodesk solutions.

Key Responsibilities:

• Manage Renewal Pipeline: Own and manage the end-to-end Autodesk subscription renewal process, ensuring high retention rates and timely renewals.
• Customer Engagement: Contact clients via phone and email to discuss upcoming renewals, product usage, and future needs.
• Value Communication: Articulate the benefits of Autodesk subscription models, updates, and IMAGINiT's value-added services.
• Identify Opportunities: Recognize upsell, cross-sell, and consolidation opportunities to expand Autodesk footprints within accounts.
• Forecasting & Reporting: Maintain accurate forecasting and documentation within CRM (e.g., Salesforce), ensuring visibility and accountability.
• At-Risk Accounts: Identify and proactively engage accounts showing signs of non-renewal or low product adoption.
• Partner with Internal Teams: Collaborate with account executives, customer success, and technical consultants to deliver a seamless customer experience.
• Stay Informed: Maintain up-to-date knowledge of Autodesk licensing models, product offerings, and industry trends.

Qualifications:

• 2+ years of inside sales, renewals, or account management experience-preferably in software, SaaS, or technology solutions.
• Familiarity with Autodesk products (AutoCAD, Revit, Civil 3D, Inventor, Fusion 360, etc.) is strongly preferred.
• Experience working with CRM systems (e.g., Salesforce) and quoting tools.
• Strong interpersonal and communication skills-both verbal and written.
• Ability to work independently and prioritize a high-volume workload.
• A customer-first mindset with a passion for driving business value.

Preferred Experience:

• Background in a channel sales environment or value-added reseller (VAR) setting.
• Experience selling to or supporting clients in architecture, engineering, construction (AEC), or manufacturing industries.
• Knowledge of Autodesk's Named User licensing model and subscription lifecycle.

Why IMAGINiT?

• Be part of a recognized industry leader and Autodesk's top-tier channel partner.
• Work in a supportive, collaborative environment that values innovation and client success.
• Access to ongoing training and development to grow your product and sales knowledge.
• Competitive compensation package with base salary and performance-based bonuses.

Additional Information:

Compensation

• Base Salary $50,000 - $55,000
• Year 1 Compensation (base salary + commissions): $75,000 - $125,000)
• Health, Dental, and Vision
• Health Savings Account with Employer Matching Contribution
• Limited Purpose FSA Account
• Medical Flexible Spending Account
• Dependent Care Assistance Plan
• Short & Long-Term Disability
• Wellness Programs
• Employee Assistance Program
• Group Term Life Insurance
• Voluntary Life Insurance
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.