Customer Retention Representative

Frontdoor, Inc.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service company is seeking a Member Resolution Representative to manage escalated issues and customer cancellations. This 100% remote role requires a high school diploma and at least 3 years of customer service experience. Strong communication and computer skills are essential. Candidates must have reliable internet access. Join us to help reinforce the value of our products and services!

Qualifications

• 3+ years of customer service experience and/or training required.
• Must have internet access with minimum 4.6Mbps upload/download speeds.
• Knowledge of policies and procedures is necessary.

Responsibilities

• Responds to escalated customer service issues and cancellation requests.
• Addresses customer requests to cancel service and seeks to resolve dissatisfaction.
• Communicates and reinforces the value and benefits of products and services to customers.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A company is looking for a Member Resolution Representative - 100% Remote.

Key Responsibilities

• Responds to escalated customer service issues and cancellation requests
• Addresses customer requests to cancel service and seeks to resolve dissatisfaction
• Communicates and reinforces the value and benefits of products and services to customers

Required Qualifications

• High school diploma or GED required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of policies and procedures
• Computer skills (Microsoft Word, Excel, Outlook)