Customer Retention Agent

Aaron's Inc; Atlanta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A retail company in the United States is seeking a Customer Retention Agent to manage inbound and outbound calls, assist customers with lease agreements, and provide excellent customer service in a fast-paced virtual environment. The ideal candidate should have a high school diploma, strong communication skills, and a minimum of two years of customer service experience. This is a remote position offering a competitive hourly wage with comprehensive benefits.

Benefits

Medical, Dental, Vision

Employee Retirement Plan, 401(k)

Paid Time Off

Ongoing Training and Development

Tuition Reimbursement

Qualifications

• 2+ years of phone experience in a customer service or call center environment preferred.
• Collections experience (first or third party) helpful but not required.
• Strong attention to detail and proactive problem-solving skills.

Responsibilities

• Contact assigned customers about expired lease agreements to secure payment.
• Build effective working relationships to reduce charge-offs and bad debt.
• Perform other duties as assigned by management.

Skills

Strong interpersonal and communication skills

Proficiency in MS Word, Excel, and Outlook

Ability to work independently in a remote setting

Education

High school diploma or GED

Job description

Overview

Customer Retention Agent (Virtual)

The salary range for this role is $15.30-$15.80 per hour*

As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.

Benefits

Total Rewards :

Our comprehensive benefits package** includes:

• Medical, Dental, Vision
• Employee Retirement Plan, 401(k)
• Life Insurance
• Pai d Time Off (vacation, sick days, holidays)
• Ongoing Training and Development
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs (physical and financial)
• Discounts and Associate Purchase Plan

Details

Qualifications

What You Need :

• High school diploma or GED
• 2+ years of phone experience in a customer service or call center environment (preferred)
• Collections experience (first or third party) helpful but not required
• Proficiency in MS Word, Excel, and Outlook
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently in a remote setting

Responsibilities

What You’ll Do :

• Contact assigned customers about expired lease agreements to secure payment or arrange product returns
• Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
• Build effective working relationships to reduce charge-offs and bad debt
• Practice active listening to understand customer needs while aligning with company objectives
• Perform other duties as assigned by management

Additional Requirements

• Ability to manage time and resources to handle daily multi-tasking demands
• Strong attention to detail and proactive problem-solving skills
• Commitment to providing excellent customer service
• Initiative, a strong work ethic, and the ability to adapt to new challenges

*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

**Benefits vary based on full-time employment status.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail]. Aaron's is an Equal Opportunity Employer.