Customer Resource Coordinator I

Johnson Controls; Baton Rouge (LA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

On-site work preferred

Job summary

Johnson Controls in Baton Rouge, LA, is hiring for an on-site BAS Truck Based Service Manager responsible for scheduling customer service calls, coordinating technicians, and ensuring timely preventive maintenance. You will debrief daily and collaborate across billing and support teams.

We value independent work, sharp organization, and strong communication. The role offers an hourly wage range of $20–$27 and a comprehensive benefits package. On-site work preferred.

Qualifications

• High school diploma or equivalent plus 2–5 years of service industry experience in service operations or scheduling.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to communicate with clients both internal and external.
• Ability to manage multiple projects, tasks, and issues with tact and persistence.
• Ability to prioritize work based on financial impact to goals.
• Ability to influence diverse teams to accomplish tasks.

Responsibilities

• Schedule customer calls for service and manage technician calendars.
• Coordinate labor scheduling to match customer/service needs.
• Communicate action plans and services to customers.
• Ensure work meets customer expectations and follow up as needed.
• Address inquiries and escalate issues as appropriate.
• Debrief daily with technicians and teams.
• Maintain daily schedules and communicate with technicians.
• Ensure timely completion within timeframes and update NxGen data.
• Support with parts ordering/PO creation and start-up activities.
• Reconcile time/expenses and participate in planning meetings.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Prioritization

Influence diverse teams

Education

High school diploma or equivalent

Associate degree

Job description

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

What You Will Do

Under direct supervision of the BAS Truck Based Service Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How You Will Do It

• This position is on site preferred.
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Required

What we look for

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associate degree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $20- $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us