Client Resource Coordinator 2

Vindex Systems Limited; Roswell (GA); In loco; USD 29.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Paid vacation, holidays, and sick time

Benefits package (401K, medical,Dental

On-the-job training

Team environment

Safety focus

Scheduling support

Employee discount programs

Descrizione del lavoro

Johnson Controls is seeking a Customer Scheduling Coordinator to manage service calls and technician calendars onsite in Fayetteville. You will coordinate labor, communicate service plans to customers, and ensure timely completion of maintenance tasks with close collaboration with billing and support teams.

The role requires a high school diploma or equivalent with 2–5 years’ experience in service operations or scheduling, strong organizational and interpersonal skills, and the ability to handle

Competenze

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations or scheduling.
• Strong organizational and attention to detail skills with the ability to manage multiple projects and tasks.
• Excellent interpersonal skills to communicate with internal and external clients.
• Ability to influence diverse teams to accomplish tasks and goals.

Mansioni

• Schedule customer calls for service and manage technician calendars.
• Coordinate labor scheduling to align technicians with customer and service needs.
• Communicate action plans and services to be provided directly to customers.
• Ensure work meets customer expectations and follow up as needed.
• Review and debrief daily to keep all stakeholders informed.

Conoscenze

Scheduling

Customer service

Communication

Time management

Organizational skills

Formazione

High school diploma or equivalent

Associate degree

Strumenti

NxGen

Descrizione del lavoro

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Here’s what we have to offer

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on‑the‑job/cross‑training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

The CRC will work directly under the Customer Business Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• The position is onsite in Fayetteville.
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow‑up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start‑up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles.
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrates solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associate degree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $21-$29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us