Customer Resolution Specialist (Remote)

Acuity Brands; Atlanta (GA); Remote; USD 61,000 - 73,000; Full time

Job summary

Acuity Brands recherche un professionnel pour rejoindre son équipe de service client. Le candidat idéal sera responsable de la gestion des commandes des clients, agissant comme point de contact pour résoudre les problèmes liés aux commandes tout en promouvant une expérience client exceptionnelle. Un diplôme associé est requis, avec un minimum de deux ans d'expérience dans l'industrie, et le poste se déroulera principalement à distance avec des voyages possibles.

Qualifications

• Minimum de 2 ans d'expérience dans l'éclairage commercial ou la distribution électrique.
• Compétences analytiques et résolution de problèmes.
• Capacité à travailler de manière autonome et collaborative.

Responsibilities

• Traiter les commandes d'achat des clients et clarifier les informations.
• Gérer l'exécution des commandes, coordonner l'expédition et surveiller les exceptions.
• Agir comme lien entre les partenaires internes et les clients.

Skills

Communication

Organisation

Analyse

Education

Associate's or technical degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

**Employer Industry: Industrial Technology**

Why consider this job opportunity:
- Salary up to $72,400.00
- Opportunity for career advancement and growth within the organization
- Work remotely within the U.S. with potential travel based on business needs
- Supportive and inclusive work environment that values diversity
- Chance to contribute to sustainability initiatives and innovative technology solutions

**What to Expect (Job Responsibilities):**
- Process customer purchase orders (PO) and clarify information with customers or internal teams as needed
- Manage order fulfillment, including coordination of shipping and monitoring for exceptions
- Act as a liaison between internal partners and customers to resolve order issues
- Serve as the point of contact for the Customer Experience (CX) organization, addressing pre-sale and tech support inquiries
- Contribute to annual initiatives aimed at enhancing service levels and team productivity

**What is Required (Qualifications):**
- Associate's or technical degree required; bachelor's degree preferred
- Minimum of 2 years of related experience in commercial lighting, electrical distribution, or general contracting
- Strong communication and organizational skills, both written and verbal
- Proficient computer skills, including Microsoft Office, and ability to learn new software tools
- Analytical and problem-solving skills with the ability to work independently and collaboratively

**How to Stand Out (Preferred Qualifications):**
- Experience in the commercial lighting or electrical distributor industries
- Demonstrated empathy and composure in high-pressure situations
- Proven track record of partnering with stakeholders for decision-making
- Customer-focused mindset with assertiveness to enhance service experiences
- Willingness to travel domestically and internationally up to 25%

#IndustrialTechnology #CustomerCare #RemoteWork #CareerGrowth #SustainabilityInitiatives

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