Customer Resolution Specialist

Stanford Health Care; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider is looking for a Customer Resolution Specialist I (Remote) to provide excellent customer service by resolving patient inquiries and handling billing-related tasks. The role requires a high school diploma or GED, with an associate degree preferred, and one year of relevant experience. Knowledge of medical terminology and proficiency in Microsoft Office are key requirements. This position is vital in ensuring patient satisfaction and timely billing resolutions.

Qualifications

• High School diploma or GED equivalent required; Associate's Degree in a business-related field preferred.
• One year of experience in customer service, payment collection, or medical billing terminology.
• Knowledge of government and non-government payer requirements and reimbursement rules.

Responsibilities

• Provide excellent customer service by resolving concerns and responding to patient inquiries.
• Document customer encounters accurately in the Epic Electronic Medical Record (EMR).
• Handle billing inquiries, insurance verification, and collection of patient balances.

Skills

Customer service

Billing inquiries

Medical terminology knowledge

Microsoft Office proficiency

Education

High School diploma or GED equivalent

Associate's Degree in a business-related field

Tools

Epic Professional Billing

Job description

A company is looking for a Customer Resolution Specialist I (Remote).

Key Responsibilities

• Provide excellent customer service by resolving concerns and responding to patient inquiries
• Document customer encounters accurately in the Epic Electronic Medical Record (EMR)
• Handle billing inquiries, insurance verification, and collection of patient balances

Required Qualifications

• High School diploma or GED equivalent required; Associate's Degree in a business-related field preferred
• One year of experience in customer service, payment collection, or medical billing terminology
• Knowledge of government and non-government payer requirements and reimbursement rules
• Familiarity with medical terminology and billing practices
• Proficiency in Microsoft Office applications and experience with Epic Professional Billing preferred