Customer Resolution Specialist

Kore1; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare services company is seeking a fully remote Customer Resolution Specialist. The ideal candidate will have strong customer service skills and knowledge of billing and payment processes. Key responsibilities include resolving inquiries, performing contractual adjustments, and collecting balances. A high school diploma and 3 years of relevant experience are required, along with familiarity with medical terminology.

Qualifications

• 3 years of progressively responsible and directly related work experience.
• Knowledge of government/non-government payer requirements and reimbursement rules.
• Familiarity with medical terminology and coding practices.

Responsibilities

• Perform adjustments and contractual write-offs as applicable.
• Resolve customer service inquiries related to billing, payment issues, and authorization for treatment.
• Collect self-pay balances by contacting patients and arranging payment plans.

Skills

Customer service

Billing knowledge

Payment processing

Education

High School diploma or GED equivalent

Job description

A company is looking for a Customer Resolution Specialist that is fully remote.

Key Responsibilities

• Perform adjustments and contractual write-offs as applicable
• Resolve customer service inquiries related to billing, payment issues, and authorization for treatment
• Collect self-pay balances by contacting patients and arranging payment plans

Required Qualifications

• High School diploma or GED equivalent
• 3 years of progressively responsible and directly related work experience
• Knowledge of government/non-government payer requirements and reimbursement rules
• Familiarity with medical terminology and coding practices
• Certification as a Certified Rev Cycle Rep (CRCR) is preferred