Customer Representative Agent

Getaway Travel Agency; Pasadena (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Ongoing training

Exclusive industry discounts

Job summary

A travel agency is seeking a Customer Representative Agent to assist clients throughout their travel journey. Responsibilities include handling inquiries, managing bookings, and resolving issues while ensuring exceptional service. The ideal candidate possesses strong communication and customer service skills, as well as a passion for travel. This position offers remote flexibility, opportunities for growth, and travel perks. Apply today to join a supportive team dedicated to creating memorable travel experiences.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Excellent communication skills necessary.
• Organized and dependable individual with attention to detail.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist with travel bookings and changes.
• Provide accurate information on travel documents and policies.
• Follow up to confirm trip details and satisfaction.
• Handle complaints with empathy and problem-solving.

Skills

Verbal and written communication skills

Customer service experience

Organizational skills

Proactive attitude

Technology comfort

Attention to detail

Passion for travel

Job description

About the job Customer Representative Agent

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!