Customer Rep - FRENCH SPEAKER - Call Center

Allied Universal; Orlando, Tampa (FL, FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Experience Representative to join their dynamic team. This role is pivotal in delivering exceptional customer service and support in a fast-paced call center environment. With a starting rate of $18 per hour, the position requires a strong technical support background and excellent communication skills. The company offers comprehensive benefits, including medical, dental, and vision coverage, as well as a retirement plan and generous paid time off. If you're passionate about customer service and ready to make a difference, this opportunity is perfect for you.

Benefits

Medical, dental, and vision coverage

401(k) plan

Paid holidays

Sick days

Personal days

Accrued vacation time

Qualifications

• Minimum of two years in technical customer service.
• Strong understanding of customer relations and service.
• Effective written and oral communication skills.

Responsibilities

• Identify customer needs and provide direct support.
• Create cases for all calls and emails received.
• Demonstrate effective personal performance.

Skills

Customer Service

Technical Support

Problem Solving

Analytical Skills

Communication Skills

Education

High School Diploma

Associate's Degree in IT or related field

Tools

CRM Systems

Service Now

TalkDesk

Job description

Customer Rep - FRENCH SPEAKER - Call Center

Job Locations

US-FL-Jupiter | US-FL-Delray Beach | US-FL-Boca Raton | US-FL-Port Saint Lucie | US-FL-Tampa | US-FL-Miami | US-FL-Orlando

Requisition ID

2025-1372470

Category (Portal Searching)

Administrative

Business Unit

RCS

Overview

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Job Description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

IMMEDIATE NEED for remote Bilingual French/English Speaking Representatives - (Canadian dialect) for Call Center.

Starting Rate at $18.00 per hour for bilingual french speaking representatives.

Must possess a minimum of two (2) years of experience in a technical support role

RESPONSIBILITIES:

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Highly motivation and strong desire to learn
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
• Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate's degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1372470