Customer Rep Assistant II

State of Maine; Augusta (ME); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Job summary

The State of Maine in Augusta is seeking a front desk administrative assistant to support the Department of Public Safety, handling routine inquiries and mail distribution. The role involves typing correspondence, filing, and basic clerical duties.

Successful candidates will have customer service experience, basic computer skills, and the ability to prioritize work within established procedures. This is an Equal Opportunity position with a strong benefits package.

Qualifications

• Experience delivering routine informational assistance to a diverse customer base.
• Ability to use independent judgment in prioritizing work within set procedures.
• Training/experience in office and administrative support.

Responsibilities

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for appropriate units.
• Type routine business correspondence from drafts or sources.
• Receive, sort, register, issue, monitor materials.
• Organize and maintain files (electronic/manual).
• Monitor and maintain inventory/supplies.
• Operate equipment after training.
• Log and track mail, checks, visitor IDs, and information.

Skills

Customer service

Administrative skills

Computer skills

Education

Experience in office/administrative support

Tools

Microsoft Office Suite

Job description

Job Class Code: 6510 Grade: 7 - Administrative Services Salary: $15.10 - $20.71/Hour Location: Augusta, ME Opening Date: September 15, 2026 Closing Date: September 29, 2026

Primary responsibilities include:

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and/or initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for appropriate units.
• Type varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents in revised or final form.
• Receive, sort, register, issue, monitor, and maintain informational materials such as books and publications.
• Organize and maintain computerized and/or manual files.
• Monitor and maintain inventory/supplies.
• Operate applicable specialized equipment upon completion of appropriate training.
• Log and track mail, checks, visitor IDs, and other information as requested.

Skills or knowledge required:

The successful candidate will have a proven history of Customer Service Skills. Basic administrative and computer skills.

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of the principles and practices of quality customer service to provide routine, detailed informational assistance to a diverse customer base; and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I.

Contact information

Questions about this position should be directed to Danielle Namer at 207-626-3805

Benefits of working for the State of Maine

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee‑only premiums ($11,196.96 – $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee‑only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.