Customer Reliability Engineer or Technical Specialist Sales - John Crane - Port Allen

Smiths Group plc; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global engineering firm is seeking a Customer Reliability Engineer or Technical Specialist to work on-site, providing technical recommendations and support. Candidates should have a strong background in mechanical seals, effective communication skills, and a Bachelor's degree in Mechanical Engineering. This role offers the opportunity to lead proactive initiatives and collaborate closely with customers. Competitive salary and diverse environment included.

Qualifications

• Experience with mechanical seals and rotating equipment.
• Knowledge of continuous improvement practices like Kaizen and Lean.
• Capability of handling multiple priorities in a high-stress environment.

Responsibilities

• Review customer applications and make specific recommendations.
• Communicate with customers and provide technical assistance.
• Solve problems on existing installations proactively.
• Approve designs and proposals related to seals and components.

Skills

Mechanical seals knowledge

PC and software knowledge

Leadership and negotiation skills

Effective written and verbal communication

Education

Bachelor's degree in Mechanical Engineering

High school diploma or equivalent

Tools

MS Office

QAD

MFG-PRO

SAP

Job description

Customer Reliability Engineer or Technical Specialist

Location:

United States

Ref:

REF3570U

Job Function:

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Job Description

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The candidate makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.

The candidate must be willing and able to travel as needed to support assignments.

Duties & Responsibilities

• Reviewscustomerapplicationsandmakesspecificrecommendations.
• Communicatesorallyandinwritingwithcustomers,companypersonnel,andvendorsprovidingcounseling,recommendations,andtechnicalassistance.
• Mayincludemakingbothtechnicalandcommercialpresentationstocustomersormanagement.
• Also,assistdevelopinginventorymanagementprogramsthataretobeimplementedbycustomers.
• Solvesproblemsonexistinginstallationspro-actively.Negotiateswithcustomersandsalespersonnelregardingmaterialchangesormodificationsofcustomerequipment,seal,orauxiliaryequipment.
• Helpcustomersfindanddefineproductivityimprovementsobtainedthroughsealupgrades.
• Approvesoverallsealandcomponentpartdesignandmaterials,proposals,layouts,installation,assemblyanddetaildrawings.
• Observesandreportsfieldperformanceresults;collectsandevaluatesdatacustomers,whileworkingwithlocalJohnCraneofficeandsalesrepresentative.

Qualifications

• Bachelor's degree in mechanical engineering is preferred.High school diploma or equivalent required.
• Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP,or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Experience working in a diverse environment with a global company is a plus.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )