Customer Reliability Engineer OR Technical Specialist Sales - John Crane - Artesia

Smiths Group plc; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Diversity and inclusion initiatives

Job summary

A global leader in flow control solutions is seeking a Customer Reliability Engineer or Technical Specialist to work on-site at a customer facility. The role involves evaluating seals and equipment, ensuring compliance with partnership agreements while managing multiple priorities. Candidates should possess a Bachelor's degree in Mechanical Engineering and have experience with mechanical seals. This position offers competitive compensation and opportunities for professional development.

Qualifications

• Minimum 3 years' experience with mechanical seals and rotating equipment.
• Participation in continuous improvement activities.
• Ability to travel as needed to support business needs.

Responsibilities

• Work on-site at a customer facility and evaluate seal and equipment.
• Participate in activities to comply with partnership agreements.
• Lead customer reliability personnel at a customer facility.

Skills

Mechanical seals

Rotating equipment

Basic engineering principles

MS Office

CNC Programming

Leadership skills

Effective communications

Ability to handle multiple priorities

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Engineering

Tools

QAD

MFG-PRO

SAP

Job description

Customer Reliability Engineer OR Technical Specialist

Location:

United States

Ref:

REF3355W

Job Function:

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Job Description

DOE: This position title could also be a Technical Specialist.

Relocation is available if needed.

The Customer Reliability Engineer/Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. Must be willing and able to travel (as needed) to support the customer. The Engineer/Specialist makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.

Qualifications

• Bachelor's degree in Mechanical Engineering required for Customer Reliability Engineer title.
• Bachelor's degree inEngineering preferredfor Technical Specialist title.
• Minimum 3years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP,or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices. CNC Programming a plus.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications.
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Ability to travel as needed to support business needs.
• Experience working in a diverse environment with a global company is a plus.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )