Customer Relationship Management Specialist ( TS/SCI w CI Poly)

CCS Global Tech; Great Falls Crossing (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

CCS Global Tech is seeking a Customer Relationship Management Analyst to support financial and acquisition systems for an Intelligence Community customer. The ideal candidate will have a bachelor's degree and 8 years of experience alongside familiarity with federal acquisition processes. This full-time position requires strong customer service and communication skills, aiming to ensure effective problem resolution in a dynamic environment.

Benefits

Health Insurance (medical, dental, vision)

401(k) with company match

Paid Time Off (PTO)

Professional Development opportunities

Work-Life Balance with flexible schedules and remote work options

Qualifications

• Bachelor’s degree with 8 years of relevant experience.
• Junior to mid-level experience with PeopleSoft Functional Financials preferred.
• Knowledge of Federal acquisition processes in a government context.

Responsibilities

• Act as the primary liaison for on-site customer relations and support.
• Provide Tier 2-3 service desk support for financial systems.
• Collaborate with government personnel in cross-functional teams.

Skills

Customer service

Problem-solving

Communication

Education

Bachelor’s degree

Tools

PeopleSoft Functional Financials

Defense Travel System (DTS)

Job description

This range is provided by CCS Global Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr

Direct message the job poster from CCS Global Tech

Senior Technical Recruiter | Veterans Talent Acquisition ✪ Military Transition Coach ✪ Federal Recruitment Specialist (TS-SCI/CI Poly)

• Position Title: Customer Relationship Management Analyst
• Location: Reston, VA
• Clearance: TS/SCI with CI Polygraph
• Salary Range: $100,000 - $120,000

Position Overview:

Seeking a Customer Relationship Management Analyst to support a financial and acquisition systems operational environment for an Intelligence Community (IC) customer. This position is ideal for budget analysts and program analysts with federal acquisition program experience.

Key Responsibilities:

• Customer Relationship Management & Support:
• Act as the primary liaison for on-site customer relations and support, addressing issues and providing timely solutions.
• Understand customer needs, identify problems, and provide effective resolutions in the acquisition process.
• Ensure timely responses to customer queries and the prompt implementation of financial solutions.
• System Support & Interface Management:
• Provide Tier 2-3 service desk support for financial systems, including troubleshooting complex issues.
• Offer end-user support and assist with financial system transaction processing.
• Query development and troubleshooting for financial systems, ensuring smooth system operation.
• Create and facilitate training modules for the Financial Accounting System, Defense Travel System (DTS), and Government Purchasing Card (GPC) processes.
• Develop Standard Operating Procedures (SOPs) that document processes related to the financial system and ensure proper usage.
• Collaboration & Problem Resolution:
• Collaborate with the Financial Accounting System vendor and/or troubleshoot issues independently.
• Assist the GPC Program Management Office (PMO) with monthly account reconciliation and support activities, especially at the end of the fiscal year.
• Cross-functional Team Engagement:
• Work closely with government and contractor personnel in a cross-functional team environment to solve complex problems and ensure financial and acquisition processes run smoothly.

Qualifications:

• Education & Experience:
• Bachelor’s degree with 8 years of relevant experience or equivalent experience in a similar role.
• Junior to mid-level experience with PeopleSoft Functional Financials and/or other Government Financial Accounting Systems is preferred.
• Technical Skills & Experience:
• Experience with at least 3 of the following ORACLE modules: PO, AP, GL, KK, AR, BI, AM, PC, CA.
• Knowledge of Federal acquisition processes and budget analysis in a government context.
• Desired Skills:
• Familiarity with Defense Travel System (DTS) transaction processes is a plus.
• Experience with PeopleSoft Financials or other government financial accounting systems is highly desirable.
• Prior experience as a Budget Analyst supporting federal systems is preferred.

Required Skills:

• Outstanding customer service skills, with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills (speaking, listening, and writing) for effective interaction with customers and stakeholders.
• Ability to analyze and resolve complex acquisition and financial issues in a timely manner.
• Strong problem-solving and troubleshooting abilities, particularly in financial system environments.
• Health Insurance (medical, dental, and vision plans)
• 401(k) with company match
• Paid Time Off (PTO) (vacation, sick leave, holidays)
• Professional Development opportunities
• Work-Life Balance with flexible schedules and remote work options

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Analyst, and Finance

• Industries

  IT Services and IT Consulting, Engineering Services, and IT System Custom Software Development

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