Customer Relationship Management Consultant (CRM Consultant)

Celestica International LP; Massachusetts; Remote; USD 120,000 - 180,000; Full time

Job summary

Celestica International LP in the United States (Massachusetts) seeks an execution-focused Customer Program Management Consultant to oversee contract lifecycles, establish governance, manage approvals, and advocate for customer satisfaction on JDM contract programs. This role requires advanced cross-functional solution experience to tackle complex projects and ensure on-time delivery.

You will lead cross-functional teams, support account planning and strategy, develop proposals, and govern

Qualifications

• Bachelor's degree in related field is required.
• PMP certification preferred to support governance requirements.
• Experience managing large, complex customer programs.
• Strong cross-functional leadership and communication skills.

Responsibilities

• Oversee contract lifecycle and governance for complex programs.
• Manage approval workflows and SOW development.
• Support account planning, strategy development and sales alignment.
• Lead cross-functional meetings to ensure timely delivery and milestones.
• Develop integrated project plans and conduct regular tracking meetings.
• Prepare performance reporting for monthly and quarterly reviews.
• Participate in contract negotiations and pricing discussions.
• Ensure regulatory and internal compliance across programs.

Skills

Program management

Cross-functional leadership

Stakeholder communication

Data-driven reporting

Education

Bachelor's degree in related field

Tools

PMP certification

Job description

Remote Position: Yes

We are seeking an execution-focused Customer Program Management Consultant to support our JDM contract programs. You will oversee the contract lifecycle, establish robust program governance, manage approval workflows, and serve as a key advocate for customer satisfaction. This position requires advanced expertise in applying cross-functional solutions to complex project challenges.

Manage programs to achieve planned revenue & profits for large & complex customer accounts.

Supports account planning, strategy development & sales. Works with sales, businessdevelopment, finance &; customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc.

Cross-Functional Leadership: Lead cross-functional meetings with teams responsible for the day-to-day operations of customer accounts to ensure timely product deliveries and project milestones.

Manage complex projects, including MRP volumes, new product development support, and manufacturing readiness reviews.

Establish integrated project plans and host regular program tracking meetings to ensure ongoing communication and status transparency with both internal teams and customers.

Data-Driven Reporting: Leverage database management and analytical skills to prepare performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.

Contract Governance: Participate in contract negotiations and help develop long-term agreements regarding processes, charges, and service delivery.

SOW Proposal Strategy: Support account planning and strategy development, workingcross-functionally to author proposals and Statements of Work (SOWs) that align with customer needs.

Compliance & Audit Readiness: Ensure all programs meet regulatory and internal compliance standards, coordinating remediation plans, approvals, and evidence collection as required.

Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.

Develops plans to meet commitments & schedules for internal alignment on contract negotiations to meet customer deadlines. Participates heavily in the pricing/bid preparation process & contract development & mgt. Communicates frequently with customers to help ensure satisfaction with the company &the products.

Solicits performance feedback & communicates information to internal teams and departments.

In-depth knowledge of infrastructure planning, including pricing, contracts, and contract negotiations.

Excellent presentation, database management and computer skills.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Ability to effectively communicate with a wide variety of internal and external customers.

Duties of this position are performed in a normal office environment or manufacturing floor

Likely there will be a significant amount of travel between customer and Celestica locations

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. (data entry, using a computer mouse, using a calculator, etc.) Above demands are carried out within the local existing Health and Safety guidelines

Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.

Project Management Professional (PMP) certification is highly preferred to support the program management governance requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Location: This is a remote position, with travel as necessary.

TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand.

Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity.

Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.