Customer Relations Supervisor - Samarcand Training Academy

State of North Carolina; North Carolina; On-site; USD 50,000 - 65,000; Full time

Job summary

The North Carolina Department of Public Safety seeks a supervisor for the Customer Relations Team at the Samarcand Training Academy. This full-time position involves overseeing operations, training staff, and ensuring smooth registration processes. Ideal candidates will have a Bachelor's degree, supervisory experience, and proficiency in Microsoft Office. Join a rewarding career supporting law enforcement training in a collaborative environment.

Benefits

State Benefits

Public Service Loan Forgiveness Program

Qualifications

• Bachelor's degree and two years of related experience required.
• Experience in business administration and supervisory roles.

Responsibilities

• Oversee day-to-day activities for the Customer Relations Team.
• Train staff on student registration processes.
• Analyze reports for utilization and needs assessment.

Skills

Microsoft Office

Supervisory

Event Planning

Education

Bachelor's Degree

Tools

ACADIS Readiness Suite

Dormakaba Keycard System

PowerPoint

Job description

Are you seeking a meaningful, rewarding, and challenging career supervising and training? If so, continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety at Samarcand Training Academy. This position is located in Moore County, Jackson Springs, NC.

This is a full-time position (40 hours per week) Monday - Friday 8 am - 5 pm with State Benefits. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator.

May require occasional evening or weekend work to meet the Academy’s mission and may travel from time to time to attend conferences and training events. Appropriate notice will be given.

Employment contingent on successful background check.

Must have a valid driver’s license.

Samarcand Training Academy is the primary training facility within the Department of Public Safety and provides both in-residence and commuter, basic and advanced training courses for various law enforcement and emergency management personnel across North Carolina. The academy has two campuses: the main campus in Moore County and a satellite campus in Montgomery County, which will host the Center for Safer Schools. The main campus features numerous buildings, training facilities, dormitories, and specialized training areas.

This position will oversee, plan, and supervise all day-to-day activities for the Customer Relations Team and trainer partners associated with the campus registrar’s office. Responsibilities include:

1. Serves as a subject matter expert, including training in the operation of the ACADIS Readiness Suite software and Dormakaba Keycard system.
2. Responsible for resolving system issues in these areas.
3. Analyzing reports from campus programs for utilization and needs assessment.
4. Supervising program activities, coordinating financial transactions, and collaborating with internal and external partners.
5. Training staff and users on student registration processes and information retrieval.
6. Supervising personnel functions with direct employees.

Work is performed independently under the supervision of the Deputy Director, Samarcand Training Academy, and is reviewed periodically.

The qualifications for this role include:

• Experience with Microsoft Office programs.
• Experience in business administration, calendar management, and event planning.
• Ability to interpret policies and procedures.
• Supervisory experience.

Preferred qualifications include experience in establishing relationships with agency personnel and the public, working in a college registrar’s office, creating PowerPoint presentations, and programming RFID key cards.

Applicants must have a bachelor’s degree and two years of related experience, or an equivalent combination of education and experience. All work history and education must be documented on the application. Resumes may supplement but not replace a complete application.

The Department of Public Safety is an Equal Opportunity Employer and complies with all applicable laws and policies, including the ADA. Applicants with student loans may be eligible for the Public Service Loan Forgiveness Program. Degrees and transcripts from accredited institutions are required, and international credentials must be evaluated for accreditation.

Veteran’s and National Guard preferences require specific documentation, such as DD-214 or NGB 23A forms.

Due to application volume, status updates are available through your Government Jobs account. For technical support, contact the applicant support line. For questions about this posting, contact Teresa Mitchell at [e-mail].