Customer Relations Specialist

Lithia Motors; Old Bridge (NJ); On-site; USD 1,000 - 120,000; Full time

Job summary

A large automotive dealership in Old Bridge, NJ, is seeking a BDC Administrator to enhance customer service management and retention. The role involves developing customer databases, scheduling appointments, and requires strong communication and time management skills. Competitive pay up to $120k annually plus benefits that include medical, dental, and more.

Benefits

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Qualifications

• Ability to present information clearly and professionally.
• Ability to manage time effectively.
• Ability to type efficiently.
• Basic computer skills and phone handling.

Responsibilities

• Develop and manage customer information for follow-up.
• Build knowledge of product offerings and sales promotions.
• Schedule appointments and increase customer retention.

Skills

Clear presentation skills

Time management

Typing efficiency

Basic computer skills

Education

High School graduate or equivalent

Job description

Overview

NOW HIRING BDC Administrators! Pay: $70k to $120k annually

We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

Responsibilities

• The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Qualifications

• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Requirements

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The hourly wage for this position is $15.49 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/