Customer Relations Representative - State Farm Agent Team Member

State Farm Agent

Truckee (CA)

On-site

USD 33,062 - 38,572

Full time

14 days+

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Benefits offered by this job

Bonus based on performance

Dental insurance

Signing bonus

Paid time off

Health benefits

Life insurance

Job summary

A leading insurance agency is looking for a Customer Relations Representative to enhance client experiences. You will handle customer inquiries, work with a team, and develop leads in a fast-paced environment. This full-time role offers growth potential and requires strong communication skills and a customer-focused mindset.

Qualifications

Ability to resolve complex customer issues.
Excellent communication skills in varied formats.
Proactive in problem-solving.

Responsibilities

Establish customer relationships and follow up as needed.
Provide prompt, friendly customer service.
Educate customers about insurance options.

Skills

Excellent communication skills

Customer service skills

Problem-solving

Multitasking

People oriented

Education

Property and casualty license

Life and Health license

Job description

Customer Relations Representative - State Farm Agent Team Member

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Customer Relations Representative - State Farm Agent Team Member

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Benefits

Bonus based on performance
Dental insurance
Signing bonus

Role Description

As a customer relations representative with Roxanne Duffield's Insurance agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Qualifications

Ability to resolve complex customer issues.
Excellent communication skills-written, verbal and listening.
Pride in getting work done accurately and timely.
People oriented.
Ability to work as a team.
Ability to multitask
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members.
Proactive in problem-solving
Must obtain Property and casualty license (must be able to attain)
Must be able to attain Life and Health license.

Benefits

Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Life insurance
Valuable career-building experience

Compensation: $24.00 - $28.00 per hour

Seeking Currently Licensed Applicants Only

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Roxanne Duffield - State Farm Agent may be the right fit for you!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Truckee, CA.
I have been a State Farm agent since 1988.
Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level