Customer Relations Representative - State Farm Agent Team Member

Trevor Larson - State Farm Agent; Saint Paul (MN); Remote; USD 40,000 - 55,000; Full time

Job summary

An insurance agency is seeking a Customer Relations Representative to provide exceptional customer service and support. This remote position involves managing customer inquiries, maintaining records, and assisting with policy updates. Ideal candidates have State Farm experience and relevant insurance licenses. Join a team focused on growth and customer satisfaction.

Benefits

Competitive salary

Paid time off

Training & development

Qualifications

• Previous State Farm experience is required.
• Experience in customer service is preferred.
• Basic computer skills necessary.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Answer customer inquiries and provide policy information.
• Coordinate with other departments to ensure customer satisfaction.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service skills

Attention to detail

Ability to handle high-stress situations calmly

Education

Property & Casualty Insurance licenses

Job description

Benefits

• Competitive salary


• Paid time off


• Training & development

Role Description

As a Customer Relations Representative with Trevor Larson State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Answer customer inquiries and provide policy information.


• Coordinate with other departments to ensure customer satisfaction.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications

• Previous State Farm Experience


• Property & Casualty Insurance licenses


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.


• Basic Computer Skills

This is a remote position.