Customer Relations Representative - State Farm Agent Team Member

Brandy Wiederholt - State Farm Agent; Saint Joseph (MO); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brandy Wiederholt - State Farm Agent in Saint Joseph, Missouri, is looking for a Customer Relations Representative to join the team. This role focuses on creating exceptional customer experiences that drive agency success. Ideal candidates should possess strong communication and problem-solving skills, be able to manage customer inquiries, and work effectively under stress.

The position offers opportunities for career advancement, a competitive salary, and flexible scheduling, along with comprehensive training and development support.

Qualifications

• Strong communication and problem-solving abilities.
• Preferred experience in customer service roles.
• Ability to manage high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Calmness under high-stress situations

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Brandy Wiederholt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.