Customer Relations Representative - State Farm Agent Team Member

Will Rentschler - State Farm Agent; Pensacola, Northern (FL, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Dental insurance

Flexible schedule

Competitive salary

Training & development

Job summary

Will Rentschler - State Farm Agent in Pensacola, FL is seeking a Customer Relations Representative to join a locally trusted agency. This full-time role focuses on delivering exceptional service, resolving inquiries, and supporting the community with State Farm products.

You will manage client records, assist with retention strategies, and collaborate with team members to ensure customer satisfaction. Compensation ranges from $60,000 to $100,000 per year, plus benefits like health insurance,

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

High-stress handling

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Pensacola - FL

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency on January 1, 2018, and we’ve since grew to two offices with a combined team of about 23 people. From day one, my goal has been to build something bigger than just a business—an organization that makes a real impact on both our customers and our community.

We’re deeply involved in charitable work throughout the Panhandle. We proudly support the local Make-A-Wish Foundation and have raised over $22,000 in back-to-back years. In addition, we partner with organizations such as the Great Seminole Club, Washington High School Soccer, West Florida High teacher appreciation initiatives, Gulf Breeze Elementary, the Florida Engineering Society, the Optimist Club of Gulf Breeze, Panhandle Soccer, and the End of the Watch Foundation for fallen police officers. Giving back isn’t something we do occasionally—it’s woven into who we are.

Inside the office, we work hard and have fun doing it. Our break room is always stocked with a wide variety of snacks and drinks (a fan favorite among the team). We host quarterly outings and fun team events throughout the year. We also take one annual team trip that team members can qualify for—and you’re welcome to bring a plus-one or your family if they can fit in your room.

We offer a 401(k), health and dental benefits, group life insurance, disability insurance, and a supportive environment that encourages both professional and personal growth.

Our culture is built on performance, teamwork, and community impact. We’re proud of the size and strength of our team, but even more proud of the relationships we build—both within our offices and throughout the community. If you’re looking for a place where you can grow, contribute, and be part of something meaningful, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Will Rentschler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $60,000.00 - $100,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Benefits

• Dental insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none