Customer Relations Representative - State Farm Agent Team Member

Gardner Ins and Fin Svcs Inc; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent insurance agency in Pennsylvania seeks a Customer Relations Representative to enhance customer experiences. The ideal candidate will manage inquiries, resolve issues, and maintain customer records while providing exceptional service. This role offers opportunities for internal growth and requires effective communication and problem-solving skills. Competitive salary and various benefits are included.

Benefits

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jim Gardner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.