Customer Relations Representative - State Farm Agent Team Member

Jimhanlin; Michigan; On-site; USD 40,000 - 70,000; Full time

Job summary

An insurance agency in East Lansing, MI is seeking a Customer Relations Representative to enhance customer experiences and manage inquiries. The ideal candidate will possess strong communication skills and a calm demeanor under pressure. You will work closely with team members to address client needs and contribute to customer retention strategies. This full-time position offers a salary between $40,000 and $70,000 annually, along with competitive benefits and growth opportunities.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills essential.
• Previous experience in customer service is preferred.
• Ability to manage high-stress situations with composure.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate customer records and update as necessary.
• Assist with strategies to retain customers.
• Coordinate efforts with other departments to enhance satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in East Lansing, MI

Overview

As a Customer Relations Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation

$40,000.00 - $70,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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