Customer Relations Representative - State Farm Agent Team Member

Gregsnyder; Marysville (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Performance-based bonus

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Greg Snyder - State Farm Agent in Marysville, Pennsylvania, is seeking a Customer Relations Representative who excels in creating exceptional customer experiences. This role involves managing inquiries, resolving issues, and ensuring customer satisfaction while collaborating with team members.

If you possess strong communication and problem-solving skills and are experienced in customer service, this position offers developed career growth opportunities. Join us in supporting the community you serve!

Qualifications

• Strong communication and problem-solving skills.
• Prior experience in customer service is preferred.
• Capable of managing high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Greg Snyder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.