Customer Relations Representative - State Farm Agent Team Member

Nathan Pica-Anderson - State Farm Agent; Cottage Grove (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nathan Pica-Anderson - State Farm Agent in Cottage Grove, MN is seeking a Customer Relations Representative to deliver exceptional service, handle inquiries, and support daily agency operations. You will coordinate with team members to resolve issues and nurture community relationships.

The ideal candidate has strong communication skills, a calm demeanor under pressure, and a willingness to learn. This role offers growth opportunities, a flexible schedule, and benefits including health insurance

Qualifications

• Strong communication and problem-solving abilities.
• Previous customer service experience preferred.
• Ability to stay calm under high stress.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain and update customer records.
• Support retention strategies for customers.
• Coordinate with other departments to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Benefits

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Nathan Pica-Anderson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.