Customer Relations Representative - State Farm Agent Team Member

Derekgromko; Cheshire (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking insurance agency as a Customer Relations Representative, where your exceptional customer service skills will shine. In this role, you will be at the forefront of enhancing customer experiences, resolving inquiries, and supporting community needs. This position offers a dynamic environment with opportunities for growth and advancement for those who are driven and sales-minded. If you are passionate about helping others and thrive in a customer-focused setting, this is the perfect opportunity for you to make a significant impact.

Benefits

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred for this role.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Bilingual (Spanish)

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Derek Gromko - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.