Customer Relations Representative - State Farm Agent Team Member

Darrick Earegood - State Farm Agent; Cadillac (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Darrick Earegood - State Farm Agent in Cadillac, MI is seeking a Customer Relations Representative to deliver exceptional customer service and support the growth of the agency. You will handle inquiries, coordinate with team members, and help meet community needs.

This role emphasizes accuracy, empathy, and proactive problem solving, with opportunities for internal advancement for driven, sales-minded candidates. A formal customer service background is preferred.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Maintain accurate customer records and update as needed.
• Support customer retention strategies.
• Collaborate with agency team members to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Darrick Earegood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.