Customer Relations Representative

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive retailer is looking for a Customer Relations Representative in Wesley Chapel. This role involves ensuring customer satisfaction while managing customer service processes and collaborating with the management team. Ideal candidates will have customer service experience with strong communication skills.

Qualifications

• Previous Customer Service or Administrative experience preferred.
• Basic computer skills including Microsoft Word & Excel.
• Excellent Communication & Presentation Skills.

Responsibilities

• Ensure the highest level of customer satisfaction.
• Assist management with customer-focused programs.
• Manage customer relations process at assigned stores.

Skills

Customer Service

Communication

Presentation Skills

Time Management

Tools

Microsoft Word

Excel

Job description

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Wesley Chapel Honda

Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!

Dealership

L0342 Wesley Chapel Honda

Wesley Chapel Honda

Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!

We are part of the Lithia & Driveway family. The largest auto dealership group in the country with over 350 stores. Lithia & Driveway is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.

Responsibilities

The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service related manufacturer requirements are met.

• Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes.
• Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management.
• Be able to explain, score, and calculate manufacturer survey data.
• Maintain a working knowledge of the Customer Service Center and Performance Dashboard.
• Provide assistance in developing and implementing New Car clinics, all-store meetings & Employee Satisfaction Survey programs.
• Audit manual preparation and maintenance (electronic or otherwise).
  
  

Qualifications

• Previous Customer Service or Administrative experience preferred.
• Basic computer skills including Microsoft Word & Excel.
• Excellent Communication & Presentation Skills.
• Ability to manage one’s own time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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